{"id":643985,"date":"2024-09-26T10:47:23","date_gmt":"2024-09-26T08:47:23","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=success-story&p=643985"},"modified":"2025-06-23T16:34:41","modified_gmt":"2025-06-23T14:34:41","slug":"strawberrys-knowledge-revolution-with-the-scout-ai-chatbot","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/se\/success-story\/strawberrys-knowledge-revolution-with-the-scout-ai-chatbot\/","title":{"rendered":"Strawberrys Kunskapsrevolution med Scout AI-chatbot"},"content":{"rendered":"\n
\"\"\/<\/figure>\n\n\n\n

Om kunden<\/h2>\n\n\n\n

Strawberry<\/a>, en av de st\u00f6rsta hotellkedjorna i Norden, driver \u00f6ver 234 hotell och syssels\u00e4tter fler \u00e4n 20 000 personer. Strawberry \u00e4r k\u00e4nt f\u00f6r sin kvalitet och innovation, och fokuserar p\u00e5 att ge g\u00e4sterna en enast\u00e5ende upplevelse. F\u00f6retaget uppr\u00e4tth\u00e5ller sina k\u00e4rnv\u00e4rderingar; energi, mod och entusiasm samtidigt som man omfamnar modern teknik f\u00f6r att f\u00f6rb\u00e4ttra sina tj\u00e4nster. Genom att fr\u00e4mja en levande kultur s\u00e4tter Strawberry nya standarder inom hotellbranschen, vilket s\u00e4kerst\u00e4ller minnesv\u00e4rda vistelser f\u00f6r g\u00e4ster i hela regionen.<\/p>\n\n\n\n

Utmaningen och M\u00e5let<\/h2>\n\n\n\n

Strawberry stod inf\u00f6r utmaningar n\u00e4r de uppgraderade sina \u00e4ldre system till mer flexibla och l\u00e4ttviktiga l\u00f6sningar. \u00d6verg\u00e5ngen introducerade ny information och nya procedurer, vilket gjorde det sv\u00e5rt f\u00f6r anst\u00e4llda att hitta och f\u00f6rst\u00e5 vad de beh\u00f6vde. Traditionella metoder f\u00f6r kunskapsdelning och intern kommunikation hade sv\u00e5rt att h\u00e4nga med i dessa f\u00f6r\u00e4ndringar. F\u00f6r att \u00e5tg\u00e4rda detta siktade Strawberry p\u00e5 att skapa en centraliserad plattform d\u00e4r anst\u00e4llda enkelt kunde f\u00e5 tillg\u00e5ng till information om f\u00f6retagets kultur, processer och vanliga fr\u00e5gor (FAQs). Denna plattform skulle effektivisera verksamheten och f\u00f6rb\u00e4ttra den \u00f6vergripande medarbetarupplevelsen.
<\/p>\n\n\n\n

\"The
Processen att bygga Scout AI<\/mark><\/figcaption><\/figure>\n\n\n\n

L\u00f6sningen<\/h2>\n\n\n\n

Devoteam <\/a>anpassar och ut\u00f6kar Strawberrys AI-chatbot, Scout, med hj\u00e4lp av Googles Gemini-teknik. Scout AI analyserar Strawberrys interna informationsk\u00e4llor, inklusive dokument, webbplatser och kunskapsbaser. Den integreras s\u00f6ml\u00f6st med vanliga verktyg som Google Chat och Slack, och passar in i Strawberrys nuvarande arbetsfl\u00f6de. Strawberry beh\u00f6vde en tillg\u00e4nglig l\u00f6sning som l\u00e4r sig fr\u00e5n befintlig information och anpassar sig efter deras behov. Scout, byggd med Google Clouds Gemini, f\u00f6rst\u00e5r och svarar p\u00e5 engelska, svenska och norska. LangChain<\/a> hj\u00e4lper Scout att komma ih\u00e5g tidigare konversationer och anpassa sig till Strawberrys specifika behov. Dessutom med function calling kan Scout h\u00e4mta realtidsinformation fr\u00e5n Strawberrys interna system.

Specifika verktyg som anv\u00e4nds inkluderar:<\/p>\n\n\n\n

Google Cloud:<\/strong> Chatbotten utvecklades med Google Clouds stora spr\u00e5kmodell Gemini, vilket g\u00f6r att den kan f\u00f6rst\u00e5 och svara p\u00e5 engelska, svenska och norska samtidigt som den l\u00e4r sig fr\u00e5n Strawberrys informationsk\u00e4llor.<\/p>\n\n\n\n

LangChain:<\/strong>  Detta verktyg skapar en kontextmedveten chatbot genom att beakta konversationshistoriken och Strawberrys specifika milj\u00f6.<\/p>\n\n\n\n

Function Calling:<\/strong> Denna funktion l\u00e5ter Scout komma \u00e5t Strawberrys interna verktyg och databaser direkt, vilket ger realtidsinformation och f\u00f6rb\u00e4ttrar dess funktionalitet.
<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n

Devoteam Google Cloud<\/a>-teamet arbetade n\u00e4ra Strawberry f\u00f6r att skr\u00e4ddarsy l\u00f6sningen. De fokuserade p\u00e5 att integrera Scout med Strawberrys olika datak\u00e4llor, anpassa chattbottens personlighet och ton f\u00f6r att matcha f\u00f6retagskulturen, och s\u00e4kerst\u00e4lla datas\u00e4kerhet och GDPR<\/a>-efterlevnad. Teamet f\u00f6ljde en kollaborativ och iterativ strategi: f\u00f6rst genomf\u00f6rde de en uppt\u00e4cktsfas f\u00f6r att f\u00f6rst\u00e5 aff\u00e4rskrav och befintliga system; sedan utvecklade de en f\u00e4rdplan f\u00f6r integration, anpassning och skalbarhet; f\u00f6ljt av pilottester med feedback om noggrannhet och anv\u00e4ndarupplevelse; och kontinuerlig f\u00f6rb\u00e4ttring baserad p\u00e5 den feedbacken. Den snabba utrullningen av en minimalt g\u00e5ngbar produkt inom tv\u00e5 veckor visade tidig framg\u00e5ng. H\u00f6g anv\u00e4ndaracceptans, d\u00e4r anst\u00e4llda snabbt tog till sig Scout och konsekvent noggrannhet i svaren, minskade belastningen p\u00e5 supportkanaler och sparade tid. Strawberry beh\u00f6vde inte \u00e4ndra sina befintliga verktyg eller plattformar, eftersom Devoteam s\u00e4kerst\u00e4llde att Scout s\u00f6ml\u00f6st integrerades med Google Workspace<\/a>, Google Chat och Slack, v\u00e4lbekanta gr\u00e4nssnitt f\u00f6r anst\u00e4llda, vilket ytterligare \u00f6kade acceptansen.<\/p>\n\n\n\n

\"Scout
Scout AI i praktiken<\/mark><\/figcaption><\/figure>\n\n\n\n

Resultatet<\/h2>\n\n\n\n

Strawberry har transformerats fr\u00e5n fragmenterade informationsk\u00e4llor och ineffektiva metoder f\u00f6r kunskapsdelning till en centraliserad plattform som effektiviserar informationsh\u00e4mtning. Scout, en AI-chatbotl\u00f6sning byggd med Google Cloud, har blivit en betrodd resurs f\u00f6r anst\u00e4llda. Den \u00f6kar effektiviteten avsev\u00e4rt och f\u00f6rb\u00e4ttrar den \u00f6vergripande medarbetarupplevelsen. Detta projekt belyser det framg\u00e5ngsrika samarbetet mellan Devoteam G Cloud och Strawberry, som visar hur innovativa l\u00f6sningar kan driva operativa f\u00f6rb\u00e4ttringar och g\u00f6ra organisationen mer datadriven.
Vill du veta mer? Se v\u00e5r partnersession med Strawberry<\/a>!<\/p>\n\n\n\n

\n
\n
\"\"<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Vill du vara i framkanten av innovation som Strawberry<\/strong>?<\/p>\n\n\n\n

P\u00e5b\u00f6rja din resa nu!<\/p>\n\n\n\n

\n
Kontakta Oss<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Om kunden Strawberry, en av de st\u00f6rsta hotellkedjorna i Norden, driver \u00f6ver 234 hotell och syssels\u00e4tter fler \u00e4n 20 000 personer. Strawberry \u00e4r k\u00e4nt f\u00f6r sin kvalitet och innovation, och fokuserar p\u00e5 att ge g\u00e4sterna en enast\u00e5ende upplevelse. F\u00f6retaget uppr\u00e4tth\u00e5ller sina k\u00e4rnv\u00e4rderingar; energi, mod och entusiasm samtidigt som man omfamnar modern teknik f\u00f6r att f\u00f6rb\u00e4ttra […]<\/p>\n","protected":false},"featured_media":643987,"template":"","categories":[936,933],"tags":[],"industry":[],"class_list":["post-643985","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-artificiell-intelligens-ai","category-google-cloud-se"],"acf":[],"cards":"\n\t

\n\n\t\t
\"Strawberrys<\/a><\/figure>\n\n\t\t\n\t\t
\n\t

Success story<\/p>\n\n\t\t\n\t\t

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