{"id":518617,"date":"2025-01-23T12:14:27","date_gmt":"2025-01-23T11:14:27","guid":{"rendered":"https:\/\/www.devoteam.com\/event\/servicenow-csm-tales-from-the-front-lines-konica-minolta\/"},"modified":"2025-07-17T09:48:03","modified_gmt":"2025-07-17T07:48:03","slug":"servicenow-csm-tales-from-the-front-lines-konica-minolta","status":"publish","type":"event","link":"https:\/\/devoteam.info\/sk\/event\/servicenow-csm-tales-from-the-front-lines-konica-minolta\/","title":{"rendered":"ServiceNow CSM Tales from the front lines: Konica Minolta"},"content":{"rendered":"\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/share-eu1.hsforms.com\/1q1oBiOurQxOOS_GEuyl8fgf8mvd\">Get the recording<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Join Devoteam and our fearless customers as they share their battle-tested strategies for conquering business challenges with ServiceNow CSM and FSM. In this exclusive webinar series, you&#8217;ll hear firsthand accounts of digital transformation victories, discover how to maximise your ServiceNow investment, and learn the secrets to achieving operational excellence. Gain valuable insights, learn best practices, and discover the transformative power of ServiceNow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This time let&#8217;s hear it from <strong>Konica Minolta,<\/strong> <strong>one of the biggest providers of office solutions and managed print services in the world.<\/strong><\/p>\n\n\n\n\n\t<div data-wp-interactive=\"planner\" data-wp-context='{\"currentDay\":0}' class=\"block planner py-5 align wp-block-acf-planner\">\n\t\n\t<div class=\"header d-flex justify-content-between align-items-bottom\">\n\n\t\t<h3 class=\"title\">Agenda<\/h3>\n\n\t\t\n\t<\/div>\n\n\t<div class=\"tab-content\">\n\n\t\t\n\t\t\t<div data-wp-class--active=\"callbacks.isCurrentDay\" data-wp-class--show=\"callbacks.isCurrentDay\" data-wp-context='{\"day\":0}' class=\"tab-pane fade\" id=\"tab-pane-0-6a9fc99dd8c39\"\n\t\t\t\trole=\"tabpanel\" aria-labelledby=\"planner-tab-0-6a9fc99dd8c39\">\n\n\t\t\t\t\n\t\t\t\t\t\t<div class=\"schedule row g-0\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-3\">\n\n\t\t\t\t\t\t\t\t<div class=\"start-time\"><span>14:00<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-9\">\n\n\t\t\t\t\t\t\t\t<div class=\"schedule-content\">\n\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1021\" height=\"1117\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796.jpg\" class=\"float-end speaker wp-post-image\" alt=\"\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796.jpg 1021w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-274x300.jpg 274w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-936x1024.jpg 936w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-768x840.jpg 768w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\" \/>\n\t\t\t\t\t\t\t\t\t<p class=\"duration\">5 min<\/p>\t\t\t\t\t\t\t\t\t<h5 class=\"schedule-title\">Welcome &#038; Introduction<\/h5>\t\t\t\t\t\t\t\t\t<p class=\"description\">Setting the stage: The evolving landscape of customer service and the role of ServiceNow CSM<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t\t<div class=\"schedule row g-0\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-3\">\n\n\t\t\t\t\t\t\t\t<div class=\"start-time\"><span>14:05<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-9\">\n\n\t\t\t\t\t\t\t\t<div class=\"schedule-content\">\n\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar.jpg\" class=\"float-end speaker wp-post-image\" alt=\"Jan Kolar, Konica Minolta\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar-150x150.jpg 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t\t\t\t\t<p class=\"duration\">20 min<\/p>\t\t\t\t\t\t\t\t\t<h5 class=\"schedule-title\">Konica Minolta: A customer success story with ServiceNow CSM<\/h5>\t\t\t\t\t\t\t\t\t<p class=\"description\">Discussing the Konica Minolta&#8217;s CSM journey, including the challenges and opportunities they faced, their implementation approach, key features and functionalities implemented.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t\t<div class=\"schedule row g-0\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-3\">\n\n\t\t\t\t\t\t\t\t<div class=\"start-time\"><span>14:25<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-9\">\n\n\t\t\t\t\t\t\t\t<div class=\"schedule-content\">\n\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar.jpg\" class=\"float-end speaker wp-post-image\" alt=\"Jan Kolar, Konica Minolta\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Jan-Kolar-150x150.jpg 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t\t\t\t\t<p class=\"duration\">15 min<\/p>\t\t\t\t\t\t\t\t\t<h5 class=\"schedule-title\">Measuring success: Results and wins<\/h5>\t\t\t\t\t\t\t\t\t<p class=\"description\">Customer presentation focusing on: quantifiable results and achievements (with data\/metrics), qualitative benefits (e.g., improved customer satisfaction, employee efficiency)\r\nand lessons learned.\r\n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t\t<div class=\"schedule row g-0\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-3\">\n\n\t\t\t\t\t\t\t\t<div class=\"start-time\"><span>14:40<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-9\">\n\n\t\t\t\t\t\t\t\t<div class=\"schedule-content\">\n\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1021\" height=\"1117\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796.jpg\" class=\"float-end speaker wp-post-image\" alt=\"\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796.jpg 1021w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-274x300.jpg 274w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-936x1024.jpg 936w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Radek-Belina-new-e1693907590796-768x840.jpg 768w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\" \/>\n\t\t\t\t\t\t\t\t\t<p class=\"duration\">10 min<\/p>\t\t\t\t\t\t\t\t\t<h5 class=\"schedule-title\">Devoteam&#8217;s perspective: Insights and best practices<\/h5>\t\t\t\t\t\t\t\t\t<p class=\"description\">Sharing industry best practices and insights from a partner point of view.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t\t<div class=\"schedule row g-0\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-3\">\n\n\t\t\t\t\t\t\t\t<div class=\"start-time\"><span>14:50<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"col-md-9\">\n\n\t\t\t\t\t\t\t\t<div class=\"schedule-content\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"duration\">10 min<\/p>\t\t\t\t\t\t\t\t\t<h5 class=\"schedule-title\">Q&#038;A session<\/h5>\t\t\t\t\t\t\t\t\t<p class=\"description\">Interactive Q&#038;A with our speakers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\n\t<\/div>\n\n\n\n\t\n\t<\/div>\n\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Join Devoteam and our fearless customers as they share their battle-tested strategies for conquering business challenges with ServiceNow CSM and FSM. In this exclusive webinar series, you&#8217;ll hear firsthand accounts of digital transformation victories, discover how to maximise your ServiceNow investment, and learn the secrets to achieving operational excellence. Gain valuable insights, learn best practices, [&hellip;]<\/p>\n","protected":false},"featured_media":473645,"template":"","location":[],"class_list":["post-518617","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow CSM Tales from the front lines: Konica Minolta | Devoteam<\/title>\n<meta name=\"description\" content=\"Discover how other Konica Minolta has leveraged the power of ServiceNow Customer Service Management with Devoteam.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/event\/servicenow-csm-tales-from-the-front-lines-konica-minolta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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In this exclusive webinar series, you&#8217;ll hear firsthand accounts of digital transformation victories, discover how to maximise your ServiceNow investment, and learn the secrets to achieving operational excellence. 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