{"id":792490,"date":"2025-12-02T13:43:40","date_gmt":"2025-12-02T12:43:40","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-managed-services-earns-logicmonitor-ai-amplifier-award-for-pioneering-ai-driven-observability\/"},"modified":"2025-12-02T13:43:40","modified_gmt":"2025-12-02T12:43:40","slug":"devoteam-managed-services-earns-logicmonitor-ai-amplifier-award-for-pioneering-ai-driven-observability","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-managed-services-earns-logicmonitor-ai-amplifier-award-for-pioneering-ai-driven-observability\/","title":{"rendered":"Devoteam Managed Services earns LogicMonitor \u201cAI Amplifier\u201d award for pioneering AI-driven observability"},"content":{"rendered":"\n

There are those who talk about it (a lot), those who fear its impact, those who use it as a buzzword and throw it around in every context… and then there are those who do it.<\/p>\n\n\n\n

At Devoteam Managed Services<\/a>, we definitely belong to this latter category. And we’re proud that our customers and partners recognise this.<\/p>\n\n\n\n

After being honoured with the MSP Excellence Award<\/a>, LogicMonitor<\/a> has just awarded us as an “AI Amplifier” <\/strong>– recognition of our innovative approach and our use of AI to offer our customers increasingly intelligent and efficient next-generation Managed services<\/strong>. We are grateful for our collaboration and we highly appreciate it. <\/p>\n\n\n\n

Amplifying innovation and efficiency<\/strong><\/h3>\n\n\n\n

This prestigious award acknowledges Devoteam\u2019s successful deployment of LogicMonitor\u2019s AI-first hybrid observability platform to transform its operations. As Devoteam\u2019s customer base grew, the complexity of managing infrastructure for so many customers led to an overwhelming surge of alerts across multicloud and hybrid environments. Manual triage across multiple, disconnected systems consumed valuable time, delayed root-cause identification, and limited the capacity to scale services.<\/p>\n\n\n\n

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The AI-powered closed-loop solution<\/strong><\/h3>\n\n\n\n

To manage this complexity, we extended the existing use of LogicMonitor Envision with Edwin AI<\/strong><\/a>, creating a scalable, closed-loop approach to operations. This system unifies observability, intelligent decisioning, and automated action, linking insights directly to Devoteam\u2019s existing automation stack, including Ansible, Terraform, and Argo.<\/p>\n\n\n\n

The machine learning capabilities within Edwin AI continuously refine correlation accuracy, consolidating related alerts into unified incidents and filtering out redundant noise to “restore signal to noise” for the operations center.<\/p>\n\n\n\n

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Devoteam has shown what sustained investment in AI-driven operations can deliver<\/em>. By extending LM Envision with Edwin AI\u2019s correlation, decisioning, and automation agents, they\u2019ve established a reliable operating model that scales with demand and improves service quality in measurable ways. It\u2019s a strong example of AI partnership grounded in execution.<\/em><\/p>\n\n\n\n

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Karthik Sj
<\/strong>General Manager of AI,<\/p>\n\n\n\n

LogicMonitor<\/p>\n<\/div>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n\n\n

Measurable results: doubling self-healing<\/strong><\/h3>\n\n\n\n

The integration of AI <\/strong>into our next-gen Managed Services has delivered transformative operational gains, which were definitely one of the reasons of securing the AI Amplifier award:<\/p>\n\n\n\n