{"id":808064,"date":"2026-01-12T12:06:52","date_gmt":"2026-01-12T11:06:52","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/"},"modified":"2026-01-12T12:06:52","modified_gmt":"2026-01-12T11:06:52","slug":"devoteam-achieves-servicenow-customer-experience-specialisation-partner-status","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/","title":{"rendered":"Devoteam achieves ServiceNow Customer Experience Specialisation Partner status"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Devoteam is proud to announce it has officially achieved the <strong>ServiceNow Customer Experience (CX) Specialisation.<\/strong> This milestone arrives as a direct result of our proven ability to help organisations move beyond traditional support to create seamless, intelligent, and proactive customer journeys on the ServiceNow platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This specialisation follows <a href=\"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/\">our recent recognition as a ServiceNow CSM Validated Practice in EMEA<\/a>, further cementing Devoteam\u2019s position as a <strong>go-to partner for businesses looking to modernise their customer and field service operations.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer Experience Specialisation is awarded only to partners who demonstrate a rigorous standard of technical proficiency, a significant volume of certified experts, and &#8211; most importantly &#8211; a consistent track record of high customer satisfaction (CSAT) scores.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Achieving the Customer Experience Specialisation is a significant milestone because it recognises our role as a strategic advisor. It proves to our customers that we don&#8217;t just implement technology &#8211; we have the expertise to recommend the right solutions and the outcomes to prove we deliver them with quality and consistency. It\u2019s the capstone of our commitment to driving real business value through the ServiceNow platform.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg\" alt=\"Jean-Marc Chevereau, Devoteam\" class=\"wp-image-253777\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Marc Chevereau <br>ServiceNow Group Practice Director at Devoteam<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This achievement reinforces the strategic <a href=\"https:\/\/devoteam.info\/sk\/news-and-pr\/servicenow-and-devoteam-join-forces-to-redefine-crm-transformation-for-europe-and-middle-east-businesses\/\">partnership between ServiceNow and Devoteam announced in 2025<\/a>, focused on redefining CRM transformation across Europe and the Middle East. With over 1,000 ServiceNow experts and a group-wide CSAT of 4.7, Devoteam continues to lead the way in delivering complex, value-driven transformations that empower agents and delight customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about how we help businesses transform their customer experience, visit our <a href=\"https:\/\/devoteam.info\/sk\/servicenow\/customer-workflows\/\">dedicated page.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devoteam is proud to announce it has officially achieved the ServiceNow Customer Experience (CX) Specialisation. This milestone arrives as a direct result of our proven ability to help organisations move beyond traditional support to create seamless, intelligent, and proactive customer journeys on the ServiceNow platform. This specialisation follows our recent recognition as a ServiceNow CSM [&hellip;]<\/p>\n","protected":false},"featured_media":807541,"template":"","categories":[2884,2645],"tags":[],"industry":[],"class_list":["post-808064","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflows-sk","category-servicenow-sk"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Devoteam achieves ServiceNow Customer Experience Specialisation Partner status\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/\" target=\"_self\" >Devoteam achieves ServiceNow Customer Experience Specialisation Partner status<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Devoteam achieves ServiceNow Customer Experience Specialisation Partner status | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoteam achieves ServiceNow Customer Experience Specialisation Partner status\" \/>\n<meta property=\"og:description\" content=\"Devoteam is proud to announce it has officially achieved the ServiceNow Customer Experience (CX) Specialisation. This milestone arrives as a direct result of our proven ability to help organisations move beyond traditional support to create seamless, intelligent, and proactive customer journeys on the ServiceNow platform. 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