{"id":493328,"date":"2024-11-26T11:26:06","date_gmt":"2024-11-26T10:26:06","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/"},"modified":"2024-11-26T11:26:06","modified_gmt":"2024-11-26T10:26:06","slug":"telias-path-to-unified-risk-management-with-servicenow-irm","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/","title":{"rendered":"From silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM"},"content":{"rendered":"\n
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The snapshot<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

One scalable and adaptable platform for risk management across all markets.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

Full transparency of the compliance-related risks and ensuring adherence to regulations.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

Reduction of duplicate controls in the organisation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

The challenge<\/strong><\/h3>\n\n\n\n

Telia implemented ServiceNow Integrated Risk Management (IRM) to streamline and centralise its governance, risk, and compliance processes across multiple countries. The company needed to solve the complexity and inefficiency of managing risks and compliance in silos.<\/p>\n\n\n\n

<\/div>\n\n\n\n

The solution<\/strong><\/h3>\n\n\n\n

As Telia already used the ServiceNow platform for its ticketing system, it was a natural choice to go with another solution available on the market \u2013 ServiceNow Integrated Risk Management.  <\/p>\n\n\n\n

The implementation of the GRC system began in 2020, leveraging the ServiceNow platform. Initially cloud-based, the system was migrated to an on-premise solution to align with evolving national security requirements. This transition has allowed Telia to consolidate all risk areas and processes into a single platform, enhancing collaboration and efficiency.<\/p>\n\n\n\n

Effective change management<\/a> was integral to the project\u2019s success considering that change had to be handled on many levels internally. The change strategy prioritised understanding the unique needs of different stakeholders, leading to targeted communication and training efforts. To foster stakeholder buy-in, the strategy emphasised demonstrating tangible results and tailoring communication to specific needs, generating excitement and ensuring the successful adoption of the change.<\/p>\n\n\n\n

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The biggest challenge for us was underestimating how slowly the target organisation would adapt to change. The issue was not the technical implementation but the organisational changes. That\u2019s why it\u2019s so important to have support from internal teams and guidance from your implementation partner along the way.<\/p>\n\n\n\n

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H\u00e5kan Kvarnstr\u00f6m
VP & Chief Risk Officer at Telia<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Do you want to see another case of a successful ServiceNow IRM project? Check our Topdanmark risk management success story<\/a>. <\/p>\n\n\n\n

The better change<\/h2>\n\n\n\n
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From silos to integrated risk mindset.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Tracking compliance-related risks and ensuring adherence to regulations is now clear and transparent.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Optimised operational costs due to the elimination of duplicate controls once and for all.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Learn more about Telia\u2019s journey<\/strong> in our recent online session!<\/h2>\n\n\n\n
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Watch here<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Your Success Starts Here<\/strong><\/h2>\n<\/div>\n\n\n\n
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Partner with Devoteam to leverage award-winning tech expertise, agile execution, and a culture of continuous learning.<\/p>\n<\/div>\n\n\n\n

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Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

The snapshot 1 One scalable and adaptable platform for risk management across all markets. 2 Full transparency of the compliance-related risks and ensuring adherence to regulations. 3 Reduction of duplicate controls in the organisation. The challenge Telia implemented ServiceNow Integrated Risk Management (IRM) to streamline and centralise its governance, risk, and compliance processes across multiple […]<\/p>\n","protected":false},"featured_media":493333,"template":"","categories":[2643,2644,2645],"tags":[2652,2653,2654,2650],"industry":[2655],"class_list":["post-493328","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-business-platforms-sk","category-governance-risk-and-compliance-workflows-sk","category-servicenow-sk","tag-business-platforms-sk","tag-governance-sk","tag-irm-sk","tag-servicenow-sk","industry-telecommunications-sk"],"acf":[],"cards":"\n\t

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\"From<\/a><\/figure>\n\n\t\t\n\t\t
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Success story<\/p>\n\n\t\t\n\t\t

From silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"\nFrom silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM\" \/>\n<meta property=\"og:description\" content=\"The snapshot 1 One scalable and adaptable platform for risk management across all markets. 2 Full transparency of the compliance-related risks and ensuring adherence to regulations. 3 Reduction of duplicate controls in the organisation. 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