{"id":494407,"date":"2024-02-12T09:49:51","date_gmt":"2024-02-12T08:49:51","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud\/"},"modified":"2025-07-01T14:13:01","modified_gmt":"2025-07-01T12:13:01","slug":"new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud\/","title":{"rendered":"New quality of Conotoxia&#8217;s business relations supported by AI from Google Cloud"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>The collaboration between Conotoxia and Devoteam G Cloud, along with Google Cloud, has resulted in the creation of an innovative tool. By leveraging cloud technologies and artificial intelligence, the global fintech is taking customer service to an even higher level.<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/conotoxia_logo_poziom-scaled.jpg\" alt=\"\" class=\"wp-image-94086\" style=\"width:599px;height:97px\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">About the customer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conotoxia (also known as Cinkciarz.pl) is a global fintech from Poland providing currency exchange, money transfers, payments, multi-currency cards, multi-currency loans, and investment services. It offers a comprehensive range of services not only for individual users but also for businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business customers of Conotoxia can efficiently expand their operations in Poland as well as in foreign markets. This global fintech already offers them currency exchange and currency alerts, Conotoxia Pay (proprietary multi-currency payment system), money transfers, and multi-currency cards. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conotoxia also provides businesses with currency audits, Conotoxia Collect (acceptance of payments in foreign currencies), &#8220;payment link&#8221; service, mass transfers, modern APIs, expert market analysis, and RegTech activities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Our relations with the customers are the company&#8217;s most important resource. We treat them very seriously. The several product lines and the numerous countries in which we are present generate a really close network of interactions. From the beginning, our analytical processes were aimed primarily at benefiting users. We had a wide range of expertise, but with the aid of technology, we really released its potential,&#8221; says Robert Blaszczyk, Head of Strategic Clients Department at Conotoxia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"> The digital experience and customer service at Conotoxia have been transformed through the collaboration of three partners. In the first stage, the business need of the Polish fintech was translated into an algorithm by engineers from Devoteam G Cloud. As a result of the work of specialists from Conotoxia&#8217;s Big Data department and utilizing the latest cloud and AI solutions provided by Google Cloud, a product was created that enables fintech employees to achieve a new dimension in customer relationship analysis.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The developed solution, based on artificial intelligence, is primarily used for the analysis and dynamic segmentation of interactions undertaken. The key is the outcome, which is the alignment of formulated proposals with users&#8217; expectations in real-time. Understanding the accompanying emotions allows for adjusting the ecosystem of financial services to the needs of individual clients. The architecture has been designed to enable fintech Conotoxia to fully leverage the capabilities of Google Cloud resources.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>By harnessing the power of Google Cloud technology, we can now analyse our users&#8217; needs in real time and in a systematic way to create tailored offers specifically for them. Most importantly, we also can transparently report results as they happen. The dynamics in the finance world are huge, which translates into customer expectations. The scalability and automation offered by the cloud support us in meeting these expectations<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\"><figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/devo2024.local\/wp-content\/uploads\/2024\/08\/nico-sienaert.jpg\" alt=\"\" class=\"wp-image-36180\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Robert B\u0142aszczyk<\/p>\n\t\n\t<p class=\"wp-block-paragraph\"> Head of Strategic Clients Department at Conotoxia<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Watch our video featuring Conoxia and Google Cloud:<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Nowy wymiar relacji biznesowych Cinkciarz.pl wspierany przez AI od Google Cloud\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/I23A91EhGls?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Are you looking for a similar solution for your company? Feel free to contact us.<\/h2>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The collaboration between Conotoxia and Devoteam G Cloud, along with Google Cloud, has resulted in the creation of an innovative tool. By leveraging cloud technologies and artificial intelligence, the global fintech is taking customer service to an even higher level. About the customer Conotoxia (also known as Cinkciarz.pl) is a global fintech from Poland providing [&hellip;]<\/p>\n","protected":false},"featured_media":494413,"template":"","categories":[2612,2604],"tags":[2751,2637,2605,2796,3118],"industry":[],"class_list":["post-494407","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-ai-sk","category-google-cloud-sk","tag-data-sk","tag-g-cloud-sk","tag-google-cloud-sk","tag-google-cloud-platform-sk","tag-technology-sk"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/sk\/success-story\/new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"New quality of Conotoxia&#8217;s business relations supported by AI from Google Cloud\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004.png 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004-1024x576.png 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004-768x432.png 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/DEVOTEAM.00_05_00_22.Still004-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/sk\/success-story\/new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud\/\" target=\"_self\" >New quality of Conotoxia&#8217;s business relations supported by AI from Google Cloud<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New quality of Conotoxia&#039;s business relations supported by AI from Google Cloud | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/success-story\/new-quality-of-conotoxias-business-relations-supported-by-ai-from-google-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New quality of Conotoxia&#039;s business relations supported by AI from Google Cloud\" \/>\n<meta property=\"og:description\" content=\"The collaboration between Conotoxia and Devoteam G Cloud, along with Google Cloud, has resulted in the creation of an innovative tool. 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By leveraging cloud technologies and artificial intelligence, the global fintech is taking customer service to an even higher level. About the customer Conotoxia (also known as Cinkciarz.pl) is a global fintech from Poland providing&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/success-story\/494407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/success-story\/494407\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/media\/494413"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/media?parent=494407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/categories?post=494407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/tags?post=494407"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/industry?post=494407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}