{"id":496079,"date":"2023-03-08T13:20:38","date_gmt":"2023-03-08T12:20:38","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/training-as-part-of-the-onboarding-program-for-the-unified-workforce-after-a-company-merger\/"},"modified":"2025-04-11T09:40:46","modified_gmt":"2025-04-11T07:40:46","slug":"training-as-part-of-the-onboarding-program-for-the-unified-workforce-after-a-company-merger","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/training-as-part-of-the-onboarding-program-for-the-unified-workforce-after-a-company-merger\/","title":{"rendered":"Training as part of the onboarding program for the unified workforce after a company merger"},"content":{"rendered":"\n

Enhancing Google Workspace adoption following a company merger: training to create a unified workforce.<\/p>\n\n\n\n

Introduction to basic and advanced functionalities of Google Workspace to increase work effectiveness in Google environment after a company merge. <\/strong><\/p>\n\n\n\n

About the customer<\/strong><\/h2>\n\n\n\n

OTA Insight is a leading cloud-based data intelligence platform for the hospitality industry.
It\u2019s their mission to provide hoteliers with a simple-to-understand, real-time and actionable commercial platform that empowers them to make smarter revenue, distribution and marketing decisions.<\/p>\n\n\n\n

Active since 2012, the company has become the leader in hospitality business intelligence for over 60.000 independent, local and global chain properties and management companies in 185 countries, supported by 400+ stellar employees globally.<\/p>\n\n\n\n

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The Challenge<\/strong><\/h2>\n\n\n\n

Growing as a company includes also the acquisition of smaller players.<\/p>\n\n\n\n

By copy\/pasting the existing top-notch solutions, an immediate effect in new markets can be realized in a very short time. Acquiring companies means also onboarding new employees: users of See Transparent<\/strong> (40+ users in Spain) and Kriya Revgen<\/strong> (50+ users in the USA) would join the 200+ existing OTA Insight users (UK, Belgium, USA, Australia, Singapore, Brazil & Spain).<\/p>\n\n\n\n

Both acquired companies already used Google Workspace, but there was a need to align the tool usage after the merge. Secondly, the company wanted to help the newly integrated users deal with these new ways of working.\u00a0<\/p>\n\n\n\n\t

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The teams at OTA Insight, and the teams at two newly acquired companies, Kriya RevGEN and Transparent, were already familiar with the Google Workspace environment. However, sometimes you just don’t know what you don’t know. To address this, we introduced training to ensure everyone in our organisation had the opportunity to increase their knowledge of the tools they use daily and stay current with new features.<\/p><\/blockquote>

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Magdalena Cynkiel-Wielgomas<\/p>\n\t\n\t

Learning and Development Manager at OTA Insight<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n

The Goal <\/strong><\/h2>\n\n\n\n

After the technical migration (you can read more about this here<\/a>), the key to success was to facilitate the integration of the new employees, not only by providing new mail addresses but also by providing knowledge about the way communication and collaboration tools should be used in the new unified organization.<\/p>\n\n\n\n

Let’s share two simple examples.<\/p>\n\n\n\n

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  1. The usage of Shared Drives (instead of My Drive, the personal Google Drive) became the mandatory way of working. Shared Drives ensure a smooth flow of information and a secure environment to collaborate.

    Not all acquired companies were used to this way of working. Therefore, it was necessary to explain how Shared Drives would allow the merged organization to set up a high-quality governance of content that would guarantee an easy way of collaborating in departments, teams, projects and the whole company.
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  2. Many users were not aware of the contacts Label feature<\/a>: this allows users to create groups of contacts for personal usage (eg. sending emails to groups of contacts, scheduling calendar events or sharing content etc.). This knowledge helped them to decide whether to create Groups or not for specific reasons.<\/li>\n<\/ol>\n\n\n\n

    The Solution<\/strong><\/h2>\n\n\n\n

    In change management, we always take the time to first understand two elements: the audience and the impact of the change. This helps us to tailor the change management plans to the specific needs of the audience.<\/p>\n\n\n\n

    First, our change management expert tried to define the actual knowledge level of existing and new users. Because this is not easy to define, our experts looked at it from two angles:  <\/p>\n\n\n\n

    The Google Admin Console shows the adoption rate and provides an idea of the usage of the tools.  However, it\u2019s impossible to have a detailed view on the features that are used.<\/p>\n\n\n\n

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    To be able to have a better understanding, our change experts created a survey sounding the knowledge of specific Google Workspace Tools. The results of the survey were the base to create custom training sessions specifically tailored to the training needs.<\/p>\n\n\n\n

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    A Google form allowed us to contact our target audience.  Their feedback was collected and analyzed.  The results were presented in a Google Slides presentation: together with the customer we defined all points of attention across the Google Workspace applications.<\/p>\n\n\n\n

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    We created four 2-hour training sessions with custom content:<\/strong><\/p>\n\n\n\n