{"id":500035,"date":"2014-11-21T14:25:24","date_gmt":"2014-11-21T13:25:24","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/devoteam-develops-a-central-services-platform-for-improved-business-performance\/"},"modified":"2025-06-16T13:21:46","modified_gmt":"2025-06-16T11:21:46","slug":"devoteam-develops-a-central-services-platform-for-improved-business-performance","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/devoteam-develops-a-central-services-platform-for-improved-business-performance\/","title":{"rendered":"Devoteam Develops a Central Services Platform for Improved Business Performance"},"content":{"rendered":"\n

Devoteam empowered its client, a wholesale unit of an important telecom company, to win and maintain major multinational companies as customers. Closely integrated with the end-customer’s intranet, we designed a central services platform to overcome challenges that hindered business performance. <\/p>\n\n\n\n

\n
\n

The Snapshot<\/h2>\n\n\n\n
\n
\n
\n

1<\/strong><\/p>\n\n\n\n

A major telecommunications company’s wholesale unit needed to streamline its services to attract and retain large multinational clients.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

2<\/strong><\/p>\n\n\n\n

The core challenges involved standardising complex global services across multiple countries and subcontractors, defining a coherent service catalogue, and ensuring accurate, comprehensive billing.
<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

3<\/strong><\/p>\n\n\n\n

We designed and deployed a 24\/7 cloud-based central services platform, closely integrated with the end-customer’s intranet, to manage everything from service specification and workflow to a complete service inventory for precise invoicing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Main Challenges<\/h2>\n\n\n\n

Our client manages worldwide telecommunication services such as VPNs, mobility, International Voice IP, and ISPs. Their challenges include organising their end customers and internal teams to work efficiently and defining their very complex business in solid service specifications.<\/p>\n\n\n\n

These service specifications then needed to be implemented and deployed company-wide, covering even services provided by third parties.
Billing was another important challenge, as all the services requested and deployed needed to be invoiced to the end-customer organisation. During customer setup, it was necessary to capture 100% of existing services in order to generate valid invoices.
Integrating the solution into the customer’s intranet was also challenging, as it had to be seen as part of their own IT services.<\/p>\n\n\n\n

What Did We Solve?<\/h2>\n\n\n\n

Our customers’ challenges included:<\/p>\n\n\n\n