{"id":738611,"date":"2025-09-16T12:11:30","date_gmt":"2025-09-16T10:11:30","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/how-devoteam-helped-alperia-cut-it-incidents-by-82-managed-public-cloud-story\/"},"modified":"2025-10-10T16:09:20","modified_gmt":"2025-10-10T14:09:20","slug":"how-devoteam-helped-alperia-cut-it-incidents-by-82-managed-public-cloud-story","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/how-devoteam-helped-alperia-cut-it-incidents-by-82-managed-public-cloud-story\/","title":{"rendered":"How Devoteam Helped Alperia Cut IT Incidents by 82%: Managed Public Cloud Story"},"content":{"rendered":"\n

Introduction<\/strong><\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

Alperia operates a mission-critical IT infrastructure across a multi-cloud environment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

The company wanted to externalise the management of their complex cloud operations.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

Devoteam delivered a proactive managed service, combining comprehensive monitoring with expert problem management.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

To ensure stability and performance across their AWS and Azure environments, Alperia chose Devoteam’s Managed Public Cloud (MPC) service<\/a>. Our proactive approach, including comprehensive monitoring and problem resolution, minimised disruptions and allowed Alperia to focus on its core business. This partnership showcases how MPC empowers businesses to achieve operational goals. Additionally, it demonstrates how expert multi-cloud management and collaboration can maximise efficiency and minimise IT risks.<\/p>\n\n\n\n

The Client and Context <\/strong><\/h2>\n\n\n\n

Alperia<\/a> is South Tyrol\u2019s largest energy service provider and one of Italy\u2019s leading companies in the green energy sector. With over 120 years of experience, Alperia focuses on producing renewable energy through hydroelectric power stations and operating district heating systems. Additionally, Alperia operates an extensive electricity grid, supplies green electricity, and provides electric mobility solutions. Their mission is to be a partner in the energy transition, developing innovative technological solutions to combat climate change and promote sustainability.<\/p>\n\n\n\n

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Image credit: Alperia’s website<\/figcaption><\/figure>\n\n\n\n
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Image credit: Alperia’s website<\/figcaption><\/figure>\n<\/div>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

Alperia’s goal was to ensure the stability and performance of their mission-critical IT infrastructure<\/strong> across both AWS<\/a> and Azure<\/a> cloud environments. To focus internal resources on high-value initiatives, the company chose to externalise the management of its multi-cloud operations. This strategic shift enabled the IT team to concentrate on innovation and business-aligned outcomes rather than day-to-day infrastructure oversight. Alperia needed a solution that would provide comprehensive monitoring, rapid problem resolution, and preventative measures to minimise disruptions and maximise the efficiency of their cloud operations.<\/strong> The move also addressed the need for specialised expertise in managing complex, hybrid cloud ecosystems.<\/p>\n\n\n\n

The solution <\/strong><\/h2>\n\n\n\n

To address the challenges and ensure the stability and optimal performance of their IT infrastructure, Alperia partnered with Devoteam. Our goal was to provide proactive IT operations and problem management services through:<\/p>\n\n\n\n