{"id":770253,"date":"2025-11-03T16:54:28","date_gmt":"2025-11-03T15:54:28","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow\/"},"modified":"2025-11-07T13:32:28","modified_gmt":"2025-11-07T12:32:28","slug":"project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sk\/success-story\/project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow\/","title":{"rendered":"Project Harmony: A Global Manufacturing Leader Gains Control with ServiceNow"},"content":{"rendered":"\n
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The snapshot<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

Digital transformation was hampered by a critical lack of visibility and control over business applications, necessitating a replacement for an obsolete Alfabet tool.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

The project implemented ServiceNow Enterprise Architecture, Software Asset Management (SAM), and Operational Technology (OT) modules in a hybrid Waterfall and Agile model.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

The successful first-wave implementation enabled the sunset of the old system, realising planned cost savings and providing the CISO organisation with immediate OT visibility of previously unknown manufacturing devices.

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A Global Manufacturing Leader<\/strong><\/h2>\n\n\n\n

The client is a global, high-tech engineering group specialising in solutions that enhance productivity, profitability, and sustainability, operating in the manufacturing, mining, and infrastructure industries. It holds world-leading positions in various areas, including equipment, tools, and digital solutions. With approximately 41,000 employees and sales in over 150 countries. This company is a significant global enterprise.<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

The Client’s digital transformation journey was hampered by a critical lack of visibility and control over the business applications throughout their lifecycle.<\/p>\n\n\n\n

The biggest pain point was an obsolete tool, “Alfabet,” which was no longer fit for purpose. The client aimed to bring a high level of transparency and simplicity to the entire application landscape, but faced several critical questions:<\/p>\n\n\n\n