{"id":645756,"date":"2021-09-07T14:07:11","date_gmt":"2021-09-07T12:07:11","guid":{"rendered":"https:\/\/www.devoteam.com\/webinar-on-demand\/on-demand-webinar-servicenow-itsm-vs-csm-which-one-to-choose-and-why\/"},"modified":"2025-07-17T09:46:33","modified_gmt":"2025-07-17T07:46:33","slug":"on-demand-webinar-servicenow-itsm-vs-csm-which-one-to-choose-and-why","status":"publish","type":"webinar-on-demand","link":"https:\/\/devoteam.info\/sk\/webinar-on-demand\/on-demand-webinar-servicenow-itsm-vs-csm-which-one-to-choose-and-why\/","title":{"rendered":"ServiceNow ITSM vs. CSM &#8211; Which one to choose and why?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Do you utilise the ServiceNow platform for\u00a0enterprise&#8217;s IT operations\u00a0and wonder how to expand\u00a0its potential? Imagine you deliver the same service excellence to your external customers as to your employees &#8211;\u00a0both with\u00a0one solution.\u00a0Let&#8217;s compare ITSM vs. CSM and understand which one is the best for your organisation altogether.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-learn-how-to-simplify-and-consolidate-the-customer-journey\">Learn how to simplify and consolidate the Customer Journey<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Join our speaker, Petr Smejkal, Solution Architect, and Customer Service Management Expert Lead at Devoteam, for our webinar:\u00a0<strong><a href=\"https:\/\/www.servicenow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a> ITSM vs. CSM &#8211;\u00a0which one to choose and why?<\/strong>\u00a0You&#8217;ll discover both ServiceNow ITSM and CSM solutions, compared and reflected from\u00a0a\u00a0business strategy perspective.\u00a030 minutes of expert guidance saves you a lot of research time\u00a0and brings all the comparatively important features for decision-making to the table.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-itsm-vs-csm-webinar-agenda\">ITSM vs. CSM Webinar Agenda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Duration: 30&nbsp;min<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduction &#8211; Meet and greet our speaker<\/li>\n\n\n\n<li>ITSM \/ CSM &#8211; Overview and comparison in relation to your&nbsp;business goals<\/li>\n\n\n\n<li>Questions and Answers &#8211; Ask us anything<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-during-this-webinar-you-ll-learn-about\">During this webinar you&#8217;ll learn about:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comparison&nbsp;between the ServiceNow ITSM and CSM modules<\/li>\n\n\n\n<li>Which aspects\u00a0are taken into account when considering CSM implementation to maximise the ServiceNow platform value within one enterprise<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Do you utilise the ServiceNow platform for\u00a0enterprise&#8217;s IT operations\u00a0and wonder how to expand\u00a0its potential? Imagine you deliver the same service excellence to your external customers as to your employees &#8211;\u00a0both with\u00a0one solution.\u00a0Let&#8217;s compare ITSM vs. CSM and understand which one is the best for your organisation altogether. Learn how to simplify and consolidate the Customer [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[2884,2645,2646],"tags":[2652,3889,2648,2650],"industry":[],"class_list":["post-645756","webinar-on-demand","type-webinar-on-demand","status-publish","hentry","category-customer-workflows-sk","category-servicenow-sk","category-technology-workflows-sk","tag-business-platforms-sk","tag-csm-sk","tag-itsm-sk","tag-servicenow-sk"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Webinar on demand<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/sk\/webinar-on-demand\/on-demand-webinar-servicenow-itsm-vs-csm-which-one-to-choose-and-why\/\" target=\"_self\" >ServiceNow ITSM vs. CSM &#8211; Which one to choose and why?<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow ITSM vs. CSM - what to choose? | Devoteam<\/title>\n<meta name=\"description\" content=\"Do you use the ServiceNow platform for\u00a0enterprise IT operations\u00a0and wonder how to expand\u00a0its potential? Watch our ITSM vs. CSM webinar!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/webinar-on-demand\/on-demand-webinar-servicenow-itsm-vs-csm-which-one-to-choose-and-why\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow ITSM vs. CSM - Which one to choose and why?\" \/>\n<meta property=\"og:description\" content=\"Do you use the ServiceNow platform for\u00a0enterprise IT operations\u00a0and wonder how to expand\u00a0its potential? 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