{"id":646047,"date":"2022-10-06T15:58:13","date_gmt":"2022-10-06T13:58:13","guid":{"rendered":"https:\/\/www.devoteam.com\/webinar-on-demand\/servicenow-playbooks-empower-your-customer-service-team\/"},"modified":"2025-07-17T09:45:46","modified_gmt":"2025-07-17T07:45:46","slug":"servicenow-playbooks-empower-your-customer-service-team","status":"publish","type":"webinar-on-demand","link":"https:\/\/devoteam.info\/sk\/webinar-on-demand\/servicenow-playbooks-empower-your-customer-service-team\/","title":{"rendered":"ServiceNow Playbooks &#8211; empower your customer service team"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">There are many challenges within customer service you might recognise yourself in \u2013 rapid growth, complex products and services or pressure to increase productivity. Most of the time, they are closely related and co-occur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Devoteam CSM Expert Lead Petr Smejkal invites you to join our webinar to discover the ServiceNow Playbooks \u2013 a unique process automation approach with step-by-step guidance that allows your teams to resolve customer issues with confidence.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure your team is ready for <a href=\"https:\/\/nplatform.devoteam.com\/a-new-era-of-customer-service-with-servicenow\/\">a new era of Customer Service Management<\/a>. Even more than that \u2013 your staff will love <a href=\"https:\/\/developer.servicenow.com\/blog.do?p=\/post\/playbooks-getting-started\/\" target=\"_blank\" rel=\"noreferrer noopener\">the solution<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the webinar to understand ServiceNow Playbooks from scratch.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are many challenges within customer service you might recognise yourself in \u2013 rapid growth, complex products and services or pressure to increase productivity. Most of the time, they are closely related and co-occur. Devoteam CSM Expert Lead Petr Smejkal invites you to join our webinar to discover the ServiceNow Playbooks \u2013 a unique process [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[2884,2645],"tags":[3889,3890,3331,3893,3894,2843,2850,2650],"industry":[],"class_list":["post-646047","webinar-on-demand","type-webinar-on-demand","status-publish","hentry","category-customer-workflows-sk","category-servicenow-sk","tag-csm-sk","tag-customer-workflows-sk","tag-financial-services-sk","tag-n-platform-sk","tag-other-industries-sk","tag-public-sector-sk","tag-retail-sk","tag-servicenow-sk"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Webinar on demand<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/sk\/webinar-on-demand\/servicenow-playbooks-empower-your-customer-service-team\/\" target=\"_self\" >ServiceNow Playbooks &#8211; empower your customer service team<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow Playbooks - empower your customer service team<\/title>\n<meta name=\"description\" content=\"Learn how to use ServiceNow Playbooks to your advantage and prepare your customer service team for every scenario with Devoteam.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sk\/webinar-on-demand\/servicenow-playbooks-empower-your-customer-service-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Playbooks - empower your customer service team\" \/>\n<meta property=\"og:description\" content=\"Learn how to use ServiceNow Playbooks to your advantage and prepare your customer service team for every scenario with Devoteam.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/sk\/webinar-on-demand\/servicenow-playbooks-empower-your-customer-service-team\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T07:45:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-Playbooks.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/servicenow-playbooks-empower-your-customer-service-team\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/servicenow-playbooks-empower-your-customer-service-team\\\/\",\"name\":\"ServiceNow Playbooks - empower your customer service team\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/#website\"},\"datePublished\":\"2022-10-06T13:58:13+00:00\",\"dateModified\":\"2025-07-17T07:45:46+00:00\",\"description\":\"Learn how to use ServiceNow Playbooks to your advantage and prepare your customer service team for every scenario with Devoteam.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/servicenow-playbooks-empower-your-customer-service-team\\\/#breadcrumb\"},\"inLanguage\":\"en-SK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/servicenow-playbooks-empower-your-customer-service-team\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/servicenow-playbooks-empower-your-customer-service-team\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Webinar on demand\",\"item\":\"https:\\\/\\\/devoteam.info\\\/sk\\\/webinar-on-demand\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ServiceNow Playbooks &#8211; 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Devoteam CSM Expert Lead Petr Smejkal invites you to join our webinar to discover the ServiceNow Playbooks \u2013 a unique process&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/webinar-on-demand\/646047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/webinar-on-demand"}],"about":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/types\/webinar-on-demand"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/webinar-on-demand\/646047\/revisions"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/media?parent=646047"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/categories?post=646047"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/tags?post=646047"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/sk\/wp-json\/wp\/v2\/industry?post=646047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}