{"id":507492,"date":"2021-04-27T11:58:11","date_gmt":"2021-04-27T09:58:11","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/carrefour-connects-with-more-customers-using-tech-for-people\/"},"modified":"2025-02-13T17:24:06","modified_gmt":"2025-02-13T16:24:06","slug":"carrefour-connects-with-more-customers-using-tech-for-people","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/sr\/price-o-uspehu\/carrefour-connects-with-more-customers-using-tech-for-people\/","title":{"rendered":"Carrefour connects with more customers using Tech for people"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Carrefour-connects-with-more-customers-using-Tech-for-people-3.jpg\" alt=\"\" class=\"wp-image-1828\"\/><\/figure>\n\n\n\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">The snapshot<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Carrefour Belgium implemented u0026 tested a virtual wine advice assistant &#8216;Sommelier Benoit&#8217; for its stores together with partner Devoteam G Cloud<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>A first version of the Sommelier Benoit voice bot was developed on Google Cloud with Dialogflow u0026 the Google Assistant in just 3 weeks<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>The Virtual Wine assistant received 600 interactions within the first 10 days, enhancing the in-store experience for Carrefour Belgium customers<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Benoit Couder\u00e9 is a renowned sommelier that worked as head sommelier at a three stars Michelin restaurant for many years. He is now in charge of the wine selection for Carrefour Belgium. Every Christmas season, sommelier Benoit visits stores all over Belgium to help customers find the best wine to go with their delicious meals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Given the fact that there are only a few sommeliers at Carrefour that can assist customers personally at the stores, it\u2019s impossible to reach the 800+ stores Carrefour has.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having a solution that was scalable, where the knowledge of sommelier Benoit Couder\u00e9 could be shared more easily with customers across the stores of the group was the challenge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In a three week period, Carrefour Belgium and partner Devoteam G Cloud launched an Alpha version of virtual assistant Sommelier Benoit in three Carrefour stores. With this Alpha version, customers were able to start a conversation with the Sommelier Benoit virtual assistant, made available on a Google Nest Hub device that they could find at the wine section of their Carrefour store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In only 10 days, the virtual wine assistant Sommelier Benoit that was present in the three Carrefour stores received 600 interactions from customers. This was achieved even without additional marketing around the virtual wine bot. Virtual Sommelier Benoit managed to answer accurately and give the right wine advice in 90% of the interactions.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">The better change<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-user-headset fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Using Google\u2019s Voice Assistant to better connect with customers<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-rocket-launch fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>With 600 interactions in 10 days<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-medal fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Providing expert knowledge to employees and customers<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>Without any promotion or marketing, the first interactions were clear: 600 talks within 10 days and 90% of the questions answered. Now, driven by the data, let\u2019s improve virtual Sommelier Benoit and give everyone access to our three stars sommelier in all kitchens and smartphones.<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Philippe-Blerot<\/p>\n\t\n\t<p class=\"wp-block-paragraph\">Head of Digital u0026 eCommerce, Carrefour Belgium<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Implementing &amp; testing a virtual wine advice assistant with partner Devoteam G Cloud.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[4592,4597],"tags":[766,218,774],"industry":[],"class_list":["post-507492","success-story","type-success-story","status-publish","hentry","category-cloud-native-app-development-sr","category-google-cloud-sr","tag-cloud-native-app-development","tag-google-cloud","tag-retails-logistics"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Pri\u010de o uspehu<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/sr\/price-o-uspehu\/carrefour-connects-with-more-customers-using-tech-for-people\/\" target=\"_self\" >Carrefour connects with more customers using Tech for people<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Carrefour connects with more customers using Tech for people | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/sr\/price-o-uspehu\/carrefour-connects-with-more-customers-using-tech-for-people\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Carrefour connects with more customers using Tech for people\" \/>\n<meta property=\"og:description\" content=\"Implementing &amp; 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