{"version":"1.0","provider_name":"Devoteam","provider_url":"https:\/\/devoteam.info\/uk\/","author_name":"Julien Pawlowski","author_url":"https:\/\/devoteam.info\/uk\/author\/jpawlowski\/","title":"Sustainability in the Contact Centre","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zKxR01T81U\"><a href=\"https:\/\/devoteam.info\/uk\/expert-view\/sustainability-in-the-contact-centre\/\">Sustainability in the Contact Centre<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/devoteam.info\/uk\/expert-view\/sustainability-in-the-contact-centre\/embed\/#?secret=zKxR01T81U\" width=\"600\" height=\"338\" title=\"&#8220;Sustainability in the Contact Centre&#8221; &#8212; Devoteam\" data-secret=\"zKxR01T81U\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/devoteam.info\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/shutterstock_1811452417-scaled-1-768x512.jpg","thumbnail_width":600,"thumbnail_height":400,"description":"Sustainability is becoming a key theme for businesses across the globe. Customers and employees are increasingly considering companies\u2019 environmental footprints when making decisions to do business with or work for companies. Therefore Contact Centres are coming under the microscope to understand how sustainable they are. Contact Centres were prominently based on large office complexes, consuming [&hellip;]"}