{"id":160865,"date":"2023-04-27T17:08:56","date_gmt":"2023-04-27T15:08:56","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/atlassian-user-management-changes\/"},"modified":"2025-06-12T11:45:50","modified_gmt":"2025-06-12T09:45:50","slug":"atlassian-user-management-changes","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/uk\/expert-view\/atlassian-user-management-changes\/","title":{"rendered":"Atlassian User Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>This Expert View article describes the upcoming changes to User Administration in Atlassian Cloud Products.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re a Jira Admin, user management is probably already a significant part of your daily workload. The more users you have in your organisation the more notifications and emails you\u2019ll get about product access requests on top of maintaining groups for product access and permissions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even if you have <a href=\"https:\/\/devoteam.info\/atlassian-consulting-services\/\">Atlassian<\/a> Access, you may still be maintaining users and groups in Jira groups that aren\u2019t synced with your identity provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-not-delegate\">Why not delegate?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re regularly encouraged to automate where possible, or shift-left the less risky and complicated activities, so that simple tasks can be resolved faster and we can prioritise resources for more specialised activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Project or Space admins are able to manage access to their projects\/spaces, but users can\u2019t get that far without a licence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As much as Jira Admins would love to pass user management to another team, many don\u2019t currently feel safe to do so. This would require giving them a \u201cSite Admin\u201d role with access to change almost all system settings and potentially break how Jira works for your users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-user-admins-are-coming\">User Admins are coming!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">During mid 2023 \u201cSite Admin\u201d and \u201cTrusted User\u201d are being deprecated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atlassian is introducing a dedicated <strong>Product Role for \u2018User Admin\u201d.<\/strong> This means that user management can be delegated to other users or teams without having to provide unnecessary administrative access! They won\u2019t even count as a billable user! (Unless they have other product roles assigned).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is great for managing large user bases and will allow orgs to delegate user management per product. For example \u2018User\/Group A\u2019 can be assigned \u2018User Admin\u2019 for Confluence, while \u2018User\/Group B\u2019 can be assigned \u2018User Admin\u2019 for Jira Software.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Group-assignment.gif\" alt=\"\" class=\"wp-image-6966\" style=\"width:767px;height:428px\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s exciting to see this change implemented as <strong>it will allow Jira admins to delegate user admin responsibilities to other teams and focus on getting the most of Atlassian products.<\/strong> It might be time to start thinking about who you can delegate to and what governance or processes need to be in place to make user management processes as smooth as possible. <em>Note: Full details on the changes can be found on Atlassian\u2019s official blog post <a href=\"https:\/\/community.atlassian.com\/t5\/Atlassian-Access-articles\/Say-hi-to-our-new-user-admin-role\/ba-p\/1890277\">here<\/a>.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to assess or streamline how user management and permissions are handled at your organisation, please contact us and speak to one of our Atlassian experts! Another great opportunity to connect with us is at SITS &#8211; The Service Desk and IT Support Show, meet us at <a href=\"https:\/\/exhibitormanual.servicedeskshow.com\/exhibitor-listing\/devoteam\/\">booth 179.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/exhibitormanual.servicedeskshow.com\/exhibitor-listing\/devoteam\/\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/landscape-image.png\" alt=\"\" class=\"wp-image-6973\" style=\"width:475px;height:249px\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-devoteam\"><strong>About Devoteam<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With 500 clients across Europe, Devoteam A Cloud offers excellent know-how on AWS technologies since 2012. Our team of 550+ AWS experts supports customers with scalable infrastructure, new ways of thinking and operating enabled by AWS so that they can explore new possibilities, re-invent their business, and evolve into an enterprise platform.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/uk.devoteam.com\/local-partner\/atlassian\/\">Devoteam is an Atlassian Platinum Solution Partner<\/a>, we have passed the strictest <a href=\"https:\/\/devoteam.info\/atlassian-consulting-services\/atlassian-training\/\">Atlassian training<\/a> requirements and have a tried-and-true business model that can scale from serving small to very large clients. We are well equipped to manage a variety of customer solutions and have an established run rate of Atlassian business. With a team of Global Certified Individuals, we try to improve our and your business as much as possible. We try to provide amazing products and services tailored for your team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/image-4-1.png\" alt=\"\" class=\"wp-image-6558\" style=\"width:200px;height:200px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/dmeredith88\/\">David Meredith<\/a><br>Senior IT Service Management Consultant<br>Devoteam UK<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Expert View article describes the upcoming changes to User Administration in Atlassian Cloud Products. If you\u2019re a Jira Admin, user management is probably already a significant part of your daily workload. The more users you have in your organisation the more notifications and emails you\u2019ll get about product access requests on top of maintaining [&hellip;]<\/p>\n","protected":false},"featured_media":111877,"template":"","categories":[751],"tags":[1148],"industry":[],"class_list":["post-160865","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-aws-uk","tag-uk-import-uk"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/uk\/expert-view\/atlassian-user-management-changes\/\" target=\"_self\" ><img width=\"1280\" height=\"720\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Expert-View-Template.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Atlassian User Management\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Expert-View-Template.png 1280w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Expert-View-Template-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Expert-View-Template-1024x576.png 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Expert-View-Template-768x432.png 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Expert View<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/uk\/expert-view\/atlassian-user-management-changes\/\" target=\"_self\" >Atlassian User Management<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Atlassian User Management | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/uk\/expert-view\/atlassian-user-management-changes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atlassian User Management\" \/>\n<meta property=\"og:description\" content=\"This Expert View article describes the upcoming changes to User Administration in Atlassian Cloud Products. 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