{"id":493827,"date":"2024-07-03T06:15:14","date_gmt":"2024-07-03T04:15:14","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/"},"modified":"2025-03-04T18:12:29","modified_gmt":"2025-03-04T17:12:29","slug":"adoption-and-change-management-of-copilot-for-m365-at-cellnex","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/uk\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/","title":{"rendered":"Adoption and Change Management for Microsoft 365 Copilot at Cellnex"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\ud83d\udce2 Devoteam Cellnex  | Caso de \u00e9xito\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1jCyR1Oc2qc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" id=\"h-the-client-and-its-context\" style=\"color:#f8485e\"><strong>The Client and its Context<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. It was founded in 2015 as a result of the spin-off of the telecommunications division of the Abertis Group, at which point it went public as an independent company under the name Cellnex Telecom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With its headquarters in Spain, Cellnex has grown to operate in a total of 12 European countries, aiming to establish a pan-European telecommunications infrastructure platform. It offers its clients a range of solutions and technologies designed to ensure reliable and high-quality conditions for the wireless transmission of content, whether voice, data, or audiovisual content.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-2\" id=\"h-the-challenge\" style=\"color:#f8485e\"><strong>The Challenge<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In 2024, Cellnex conveyed to Devoteam the need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilitate a smooth and effective transition to Microsoft 365 Copilot.<\/li>\n\n\n\n<li>Support users throughout the process to ensure the success of the change.<\/li>\n\n\n\n<li>Maximise user satisfaction when using the tool.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" id=\"h-the-solution\" style=\"color:#f8485e\"><strong>The Solution<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, we prepared the organisation to ensure that they technically met all the necessary requirements before starting the pilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve these objectives, we designed a Copilot Adoption and Change Management Plan, which also included a tailor-made communication plan for the organisation. Training materials and resources were created and provided to users to support a smooth adoption of Copilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the pilot programme was launched, continuous support and guidance were offered to all participants, ensuring that the adoption of the new tool was progressive and user-friendly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, all usage and performance data of Copilot within the organisation were evaluated and measured to verify whether the objectives set at the beginning of the project had been achieved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-4\" id=\"h-key-results-and-benefits-for-the-client\" style=\"color:#f8485e\"><strong>Key Results and Benefits for the Client<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cellnex users concluded the pilot by recognising the great potential of the Copilot tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data shows that they have become more productive; not only that, but the quality of work has also increased, achieving good results with less effort. This leads to faster and more effective work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have achieved high satisfaction with the tool at Cellnex, demonstrating that the adoption process was carried out effectively.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-primary-color has-text-color has-link-color wp-elements-5\"><strong>Next Steps<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cellnex\u2019s journey does not end here. After successfully completing the pilot project for the adoption of Microsoft 365 Copilot, we are extending our service to provide continuous support to further advance the implementation and optimization of Microsoft solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This support aims to ensure that Cellnex derives the maximum benefit from its investment in Microsoft 365 Copilot, leveraging the full potential of the platform to enhance productivity, collaboration, and security within the organization.<\/p>\n\n\n\n<div class=\"wp-block-cover alignfull\" style=\"padding-top:var(--wp--preset--spacing--x-small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--x-small);padding-left:var(--wp--preset--spacing--medium)\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/devoteam.info\/wp-content\/themes\/lsac-devoteam\/patterns\/images\/photo-2.webp\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-c70e13de wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ee94ed11 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-white-color has-text-color has-link-color has-medium-font-size wp-elements-6 wp-block-paragraph\">If you want to further optimize the use of <strong>Microsoft 365 Copilot<\/strong> in your organization, <strong>contact us<\/strong> to discover how we can help you maximize its potential<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/uk\/get-in-touch\/\">Contact us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Client and its Context Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. It was founded in 2015 as a result of the spin-off of the telecommunications division of the Abertis Group, at which point it went public as an independent company under [&hellip;]<\/p>\n","protected":false},"featured_media":372434,"template":"","categories":[760],"tags":[2782,1297,2783],"industry":[1818],"class_list":["post-493827","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-microsoft","tag-copilot-uk","tag-microsoft-uk","tag-microsoft-365-uk","industry-servicios-profesionales-es"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/uk\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/\" target=\"_self\" ><img width=\"1296\" height=\"864\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Adoption and Change Management for Microsoft 365 Copilot at Cellnex\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg 1296w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-1024x683.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-12 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/uk\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/\" target=\"_self\" >Adoption and Change Management for Microsoft 365 Copilot at Cellnex<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Adoption and Change Management for Microsoft 365 Copilot at Cellnex | Devoteam<\/title>\n<meta name=\"description\" content=\"Cellnex adopts Microsoft 365 Copilot, optimizing connectivity and productivity in Europe with a smooth transition and user satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Client and its Context Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. 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