Sitoo’s Secret to Painless Migration: Moving from Microsoft to Workspace with Devoteam

About the Customer

Sitoo is a Swedish company that offers a global Unified Commerce Platform centred around a cloud-native, mobile-first Point of Sale (POS) system. Designed for enterprise fashion and lifestyle retailers, Sitoo’s platform unifies all physical and online sales channels in real-time, enabling essential omnichannel capabilities such as Buy Online, Pick Up in Store (BOPIS) and Ship from Store. 

The Challenge

Sitoo struggled with a siloed approach to collaboration tooling. The existing tools, primarily the Microsoft suite, were not specifically designed for the company’s needs or ways of working. This led to inefficiency, as employees were required to use tools that did not effectively support their processes. The core issue was a lack of unified, flexible tools to support their operational needs.

The Goal

The primary goal was to unify Sitoo’s tooling and adopt solutions that offered the necessary flexibility. They specifically sought tools that could accompany and adapt to their existing ways of working, rather than forcing the company to adapt to the tools. 

The Solution

Devoteam was chosen as the trusted Google Cloud partner to manage the crucial transition. The recommended solution was a complete shift from the Microsoft suite to Google Workspace. This move was based on Google Workspace’s reputation for providing robust, purpose-built collaboration tools—for example, Google Sheets was identified as a superior fit for Sitoo’s needs.

Devoteam handled the entire package, including licensing, ongoing support, and expert migration assistance. It included an early engagement in the planning phase and a comprehensive methodology for a smooth transition. A consistent point of contact ensured weekly discussions and a close partnership throughout the process. The new solution offered enhanced functionalities, including AI features, which were lacking in the previous tools.

The Methodology

Devoteam and the customer followed a detailed, collaborative project methodology.

1. Early Planning: Devoteam engaged very early in the planning phase to strategise and ensure all necessary steps were accounted for ahead of time.
2. Structured Project Management: The transition was managed using a clear, shared project planning board that both teams followed diligently.
3. Consistent Communication: The partnership was maintained through a dedicated point of contact who held weekly discussions with the customer, ensuring alignment and continuous support.
4. Migration: This close level of support ensured a smooth transition, making the complex migration process feel manageable.

The Result

The implementation of Google Workspace by Devoteam brought quantifiable and significant results:

1. Seamless Transition: The implementation was smooth, and the users experienced no disruption or major issues.
2. Increased Productivity: The introduction of the new tooling, particularly the AI functionalities, made users more productive on a day-to-day basis. The customer observed a clear increase in productivity across the company, which elevated the entire organisation’s output. Some specific users immediately leveraged the tools to generate even greater personal productivity gains.
3. High User Satisfaction: The smooth and straightforward migration process was confirmed by direct feedback from users, who found the process very easy to use. Employees immediately embraced the new tooling and its enhanced functionality, indicating a high level of acceptance and satisfaction.