Devoteam is proud to announce it has been recognised by ServiceNow with the Customer Service Management (CSM) Validated Practice designation. This recognition underscores our proven capability, deep product knowledge, and consistent success in delivering exceptional Customer Service Management solutions on the ServiceNow platform across various industries.
The ServiceNow Validated Practice designation is awarded to partners who have successfully passed a rigorous, structured evaluation that assesses their technical expertise, deployment skills, and track record of customer satisfaction in a specific product area.
This achievement provides our customers with the assurance that Devoteam’s CSM implementations meet a high standard of excellence, as validated by ServiceNow itself. The designation confirms:
- Proven expertise: We possess certified, in-depth product knowledge of ServiceNow Customer Service Management.
- Successful delivery: We have a history of successfully deploying CSM solutions that deliver measurable business value and meet customer needs.
- Commitment to excellence: Our readiness and performance have been independently evaluated, ensuring a high quality of service and customer satisfaction.
Achieving the ServiceNow CSM Validated Practice status is a testament to our team’s dedication and deep expertise in transforming customer experiences. It’s a powerful signal to our clients that when they partner with Devoteam for their ServiceNow CSM implementation, they are choosing a validated expert committed to driving efficiency, boosting agent productivity, and delivering superior customer satisfaction.
Jean-Marc Chevereau
ServiceNow Group Practice Director at Devoteam
Reinforcing the strategic CRM partnership
This achievement strongly reinforces our commitment to the recently announced strategic partnership with ServiceNow focused on accelerating CRM modernisation across EMEA. By combining the power of ServiceNow’s AI-fueled platform with Devoteam’s validated CSM deployment excellence, we are uniquely positioned to help businesses rapidly scale their CRM innovation and deliver transformative customer experiences, efficient field service, and optimised sales operations.
