How Devoteam Helped Alperia Cut IT Incidents by 82%: Managed Public Cloud Story

Introduction

To ensure stability and performance across their AWS and Azure environments, Alperia chose Devoteam’s Managed Public Cloud (MPC) service. Our proactive approach, including comprehensive monitoring and problem resolution, minimised disruptions and allowed Alperia to focus on its core business. This partnership showcases how MPC empowers businesses to achieve operational goals. Additionally, it demonstrates how expert multi-cloud management and collaboration can maximise efficiency and minimise IT risks.

The Client and Context 

Alperia is South Tyrol’s largest energy service provider and one of Italy’s leading companies in the green energy sector. With over 120 years of experience, Alperia focuses on producing renewable energy through hydroelectric power stations and operating district heating systems. Additionally, Alperia operates an extensive electricity grid, supplies green electricity, and provides electric mobility solutions. Their mission is to be a partner in the energy transition, developing innovative technological solutions to combat climate change and promote sustainability.

The Challenge

Alperia’s goal was to ensure the stability and performance of their mission-critical IT infrastructure across both AWS and Azure cloud environments. To focus internal resources on high-value initiatives, the company chose to externalise the management of its multi-cloud operations. This strategic shift enabled the IT team to concentrate on innovation and business-aligned outcomes rather than day-to-day infrastructure oversight. Alperia needed a solution that would provide comprehensive monitoring, rapid problem resolution, and preventative measures to minimise disruptions and maximise the efficiency of their cloud operations. The move also addressed the need for specialised expertise in managing complex, hybrid cloud ecosystems.

The solution 

To address the challenges and ensure the stability and optimal performance of their IT infrastructure, Alperia partnered with Devoteam. Our goal was to provide proactive IT operations and problem management services through:

• Proactive Anomaly Detection: In the initial phase of our engagement, Devoteam implemented comprehensive monitoring across Alperia’s IT environment. The goal was to establish a baseline and identify any anomalies. This proactive approach allowed us to quickly detect and address network or application issues, ensuring a smooth transition into Business-as-Usual (BAU) operations.

• Proactive Problem Management and Remediation: Our team of IT experts didn’t just wait for alerts. We proactively investigated performance trends, analysed logs, and identified potential issues before they impacted Alperia’s services. This included optimising system configurations and collaborating with Alperia’s internal teams to implement preventative measures.

• Strong Partnership and Collaboration: Devoteam worked as an extension of Alperia’s team, fostering a close collaborative relationship built on trust and shared responsibility. This partnership ensured seamless communication, efficient problem-solving, and a unified approach to achieving Alperia’s operational goals.

The results 

Conclusion

To sum up, by partnering with Devoteam and utilising their Managed Public Cloud (MPC) service, Alperia received proactive monitoring, anomaly detection, and expert problem management. This strategic collaboration significantly enhanced operational stability. Additionally, it minimised user disruptions and allowed Alperia to concentrate on innovation and its primary business objectives.