Mobily is the second-largest mobile operator in Saudi Arabia. The company is growing fast in the region, with 22 million subscribers in 2013. To meet its business priorities and anticipate its future needs, Mobily clearly needs a robust and reliable IT infrastructure. Mobily’s challenge was to allow its internal business units to provision the database and web servers themselves.
The Snapshot
1
Mobily, Saudi Arabia’s second-largest and rapidly growing mobile operator, required a more robust and agile IT infrastructure.
2
The key challenge was to empower internal business units with the capability to provision their own database and web server resources independently.
3
A private cloud solution was implemented using BMC’s Cloud Lifecycle Management technology, enabling self-service provisioning for users across the company.
What Did We Solve?
Based on BMC’s Cloud Lifecycle Mangement (CLM) technology, Devoteam successfully managed the design, implementation and operation of Mobily’s Private Cloud.
By introducing major improvements in service time and delivery, provisioning time has been drastically reduced, and business users’ service satisfaction has increased.
Main Benefits for the Customer
The new private cloud empowered business users to self-provision their own computing resources.
The self-service solution slashed the time required for server and database provisioning.
The cloud platform boosted the overall utilisation and agile scaling of the company’s IT infrastructure.
The Private Cloud enables user groups across Mobily to self-provision computing resources, giving them quicker access to resources, easier scaling up or down of resources, and improved overall utilisation of the company’s IT infrastructure.
- Service provisioning time reduced from 2 weeks to 35 minutes
- Creation of a Cloud services catalogue, maintaining the quality and standard for all services
- End users can now request services through the cloud self-service portal
- Efficient utilisation and strong reporting on a Cloud Configuration Management Database (CMDB)
- High availability of staff for projects and control using enterprise change management