Join Devoteam and our fearless customers as they share their battle-tested strategies for conquering business challenges with ServiceNow CSM and FSM. In this exclusive webinar series, you’ll hear firsthand accounts of digital transformation victories, discover how to maximise your ServiceNow investment, and learn the secrets to achieving operational excellence. Gain valuable insights, learn best practices, and discover the transformative power of ServiceNow.
This time let’s hear it from Konica Minolta, one of the biggest providers of office solutions and managed print services in the world.
Agenda
5 min
Welcome & Introduction
Setting the stage: The evolving landscape of customer service and the role of ServiceNow CSM
20 min
Konica Minolta: A customer success story with ServiceNow CSM
Discussing the Konica Minolta’s CSM journey, including the challenges and opportunities they faced, their implementation approach, key features and functionalities implemented.
15 min
Measuring success: Results and wins
Customer presentation focusing on: quantifiable results and achievements (with data/metrics), qualitative benefits (e.g., improved customer satisfaction, employee efficiency) and lessons learned.
10 min
Devoteam’s perspective: Insights and best practices
Sharing industry best practices and insights from a partner point of view.
10 min
Q&A session
Interactive Q&A with our speakers.