ServiceNow Workplace Service Delivery Quickstart by Devoteam
Learn about our unique program that offers a strategic, swift 12-16 week rollout for ServiceNow’s Workplace Service Delivery (WSD), optimising workspace management and enhancing occupant engagement.
Common pain points of organisations
Time-consuming
Occupants and Facilities are spending too much time on manual and/or unstructured processes requiring duplicate efforts.
Lack of visibility
Facilities lack the tools to track and manage requests from demanding occupants and visibility of the current state of their assets.
Poor occupants experience
Reactive handling of situations and not being able to provide a satisfying workspace on time impacts your teams’ engagement and experience.
Do you see your organisation struggling with the same issues?
The real value
Why Workplace Service Delivery from ServiceNow and Devoteam?
Our program ensures a structured approach to services and space utilisation, delivering tangible business outcomes and empowering facilities teams with autonomy in application use and administration.
Rapid deployment
Achieve operational efficiency with a swift solution rollout and prioritise essential features for immediate operational benefits.
Enhanced occupant satisfaction
Elevate the workplace experience for users and visitors and align workplace service delivery with organisational goals.
Elevated to best practices
Streamline services and manage facilities with precision and control by standardising platform use for broader operational efficiency.
Reduced costs
Drive down service delivery costs by organising occupants’ interactions in an efficient manner.
What’s included
Key features of the ServiceNow Workplace Service Delivery Quickstart
Employee Center (Pro)
Empower employees with advanced self-service capabilities and enable them to efficiently access HR services, benefits, and resources tailored to their needs.
Workplace Case Management
Manage workplace incidents, requests, and inquiries through a structured and automated process, ensuring timely resolution, compliance, and accountability across various HR, IT, and facilities-related scenarios.
Workplace Reservation Management
Streamline the process of booking and managing workspace resources, providing employees with a user-friendly interface to reserve desks, meeting rooms, and other facilities, ensuring optimal space utilisation and organisational efficiency.
Workplace Space Management
A centralised platform to strategically plan, optimise, and oversee physical workspace, facilitating tasks such as space allocation, layout design, and utilisation tracking to enhance productivity and employee satisfaction.
Workplace Visitor Management
A simplified visitor check-in process with enhanced security and compliance, enabling organisations to register, track, and manage visitors efficiently, while providing a seamless experience for both guests and hosts.
Don’t take our word for it. See how others streamlined their employee experience.
City of Copenhagen
The City of Copenhagen streamlines administrative processes with ServiceNow
Copenhagen is home to more than half a million people. Its local government had issues handling administrative processes and internal processes. Wanting to be at the forefront of digital development, and meet changing employee needs on the digital front, they were looking for a solution that would streamline all of these processes onto one platform.
Our collaboration with Devoteam has been excellent. They have some extremely competent developers who have familiarised themselves with our business and thus been able to advise us on the requirement specifications we have had.
Susanne Hansen
Head of Automation and Development at the City of Copenhagen
Why Devoteam?
With over 25 years of service management expertise, we’ll streamline your strategic evolution in innovative and exciting ways. You’ll receive the best bespoke solutions from our international team of experts who have supported over a thousand of clients across EMEA and beyond.
Focusing firmly on customer-centric design, our management consultants collaborate closely with our delivery experts to drive holistic transformation, ensuring every element of your enterprise is geared towards excellence.
With an award-winning partner by your side, there’s no limit to what you can achieve.
countries served
18
customers
1120+
certifications
1770+
tech experts
850+
advisory consultants
200+
CSAT score
4.8/5
Take the next step towards workplace transformation with Devoteam & ServiceNow.
At Devoteam we realise that every organisation is different so do not hesitate and reach out to our team of experts and let’s talk.