ServiceNow GenAI Power-Ups: Monthly expert insights

Stay ahead of the curve with monthly 15-minute insights on the latest ServiceNow GenAI advancements.

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Explore all of our ServiceNow GenAI Power-Ups

#1 ServiceNow GenAI Power-Up

The Rise of Generative AI Agents | 28 January 2025

by Mike van Munster-Mantjes

Discover how Generative AI agents will revolutionise workflows in 2025, with practical insights and a visionary glimpse into their potential impact on ServiceNow processes.

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#2 ServiceNow GenAI Power-Up

Generative AI: The Future of Reporting | 25 February 2025

by Richard Kopál

Learn how ServiceNow and Generative AI can revolutionise your reporting process by simply describing your KPIs and watching ServiceNow generate visualisations instantly. Discover how GenAI can analyse your data to uncover hidden trends and patterns you might otherwise miss.

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#3 ServiceNow GenAI Power-Up

Adopting Now Assist as Part of Organisation’s Enterprise-Wide GenAI Strategy | 25 March 2025

by Chris Rees

Discover how Now Assist can integrate into companies’ broader ecosystems to ensure it complements existing AI investments and aligns with long-term goals.

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#4 ServiceNow GenAI Power-Up

GenAI-Powered Virtual Agents | 29 April 2025

by Ishan Parikh

Dive into the latest advancements in Virtual Agent with GenAI, including natural language understanding, sentiment analysis, and personalised interactions.

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#5 ServiceNow GenAI Power-Up

ServiceNow GenAI in Microsoft Teams & Copilot | 27 May 2025

by Jürgen Werkmann

Discover how ServiceNow GenAI integrates with Microsoft Teams and Copilot to streamline communication and boost self-service capabilities.

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#6 ServiceNow GenAI Power-Up

GenAI for CSM & FSM (in French) | 24 June 2025

by Amir Tahir

Learn how GenAI can revolutionise Customer Service Management & Field Service Management by optimising workflows, enhancing customer interactions, and predicting future needs.

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#7 ServiceNow GenAI Power-Up

GenAI for HR Service Delivery | 26 August 2025

by Gabriela Wiernowolska

Learn how GenAI can streamline HR processes, such as onboarding, employee inquiries, and case management.

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#8 ServiceNow GenAI Building gamified learning low-code apps

#8 ServiceNow GenAI Power-Up

Building gamified learning low-code apps | 30 September 2025

by Aleksandr Kadesnikov & Michal Zázrivec

See how ServiceNow’s AI and workflow capabilities turn a lightweight micro-training concept into a smart, gamified learning experience your employees will actually love.

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#9 ServiceNow GenAI Power-Up

Agentic AI for Security Incident Response | 29 October 2025

by Josef Krýcha

Explore how GenAI can increase the productivity of your security operations teams, helping with incident analysis, resolution, summarisation, and post-incident reviews.

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#10 ServiceNow GenAI Power-Up

Power of Custom GenAI Skills | 25 November 2025

by Nanaiah Ballyamanda

Transform ideas into scalable, GenAI-powered custom skills that drive smarter, faster outcomes and boost enterprise productivity with Now Assist Skill Kit.

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#11 ServiceNow GenAI Power-Up

Agentic AI for industry-tailored workflows | 16 December 2025

by Lakshay Sharma

Explore how ServiceNow’s Agentic AI can help you design industry-tailored, autonomous workflows for any business domain.

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Why ServiceNow GenAI Power-Ups?

The world of Generative AI in ServiceNow is evolving at lightning speed. Join us for a 15-minute monthly webinar series where we feature a new ServiceNow GenAI expert consultant each month. They’ll share their freshest discoveries, time-saving tricks, and innovative applications – all designed to help you maximise your GenAI implementation.

Concise & actionable insights

We’ll give you only the most relevant GenAI updates without a huge time commitment – only 15 minutes per session.

Experts in the field

Learn from seasoned consultants on the front lines of ServiceNow GenAI.

Staying current

Keep your ServiceNow GenAI skills sharp and discover new possibilities every month.

Q&A

Get your burning GenAI questions answered live.

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