Jira Service Management
Jira Service Management is an open platform that empowers teams with service best practices tailored to your organisational needs. It brings it and business support teams together with streamlined workflows.
Why you should use Jira Service Management
- Teams are able to effectively and efficiently deliver more value to customers and support within your organisation.
- JSM is not exclusively for IT support requests. It delivers enterprise-wide service solutions with flexible customisation options to meet your team’s needs. Whether it is IT, HR, or the legal team, no efficiency is lost across organisations.
- The system is intuitive in its use and does not require development or programming skills to set up. It enables open and seamless collaboration across your organisation.
- Ingest Data from Atlassian, link issues, and centralise your knowledge base for accurate and fast incident management.
- The flow in Dev and Ops enables a higher delivery of customer impact while accelerating critical development work. Finally, we can deploy change without any issues whatsoever since it is backed by a complete audit trail with every change that is made.
Quickstart with Jira Enterprise Service Management
Supporting your Enterprise Service Management with Jira
We all are experiencing how our way of working has changed over the last few years. No longer are teams based in the same location, office, or even country. Teams have become more distributed. As a consequence, teamwork and collaboration have changed, so have the way we communicate.
Video meetings, calls, chat tools, and emails have become the standard for all communication between teams and companies about daily tasks. Information is shared among team members in a distributed way, and responsibilities are distributed, too. This is a common practice nowadays.
Our approach
Devoteam has created a quick-setup solution that standardises the implementation of Atlassian Jira Service Management using our Enterprise Service Management best practice templates. Our quickstart solution is an Atlassian-approved implementation approach, ready to use and adapted to your organisational needs.
- Kick-off and planning: What needs to be done?
- Workflow Implementation: How is it done?
- Requests Implementation: the first system with quick wins
- Training and go live! Implementation of JSM.
Why a Quickstart for Jira Service Management?
- How can we manage our support team’s workload?
- Can we categorise our requests and how is it done?
- How can we control the workflow and distribution of information and data going?
Download more on Jira Service Management
Why partner with Devoteam?
Devoteam is an Atlassian Platinum Solution Partner. Why should you partner with us?
#1 Because you should not do this alone
The clients we’ve helped with the use of Jira Service Management all agree on one thing: make sure you have an expert by your side, and stay in close contact with Atlassian’s support team. This enables you to use collateral such as our Checklist and Atlassian’s Jira Service Management Runbook without any struggles, ensures you are fully prepared for the actual implementation of a new platform within your company, and helps you in after-care. Because of our close partnership, we can open those doors for you.
#2 Because we’ve done this before
We’ve helped several clients with setting up the platform for Jira Service Management, from SME’s to large enterprises. It can be used by any department and increases the effectiveness and efficiency tremendously, while linking any data from and for any team.
#3 Because we are an Atlassian Platinum Solution Partner
We have been an Atlassian Platinum Solution Partner since 2018. This partner status is based on our track record in successful customer projects with Atlassian technology, combined with a high level and in-depth knowledge of Atlassian products. This means that we enable our customers to work closely with Atlassian experts and get the best advice directly from Atlassian.
#4 Because we are more than just an Atlassian expert
We are the #1 in digital strategy, cloud platforms & migrations. Our multidisciplinary teams are a blend of consultants focused on the people, process and technology.
