Building the Future 2025 event has come to its end, and again I had the honor to step on stage to share insights about the transformative power of Artificial Intelligence (AI) and how it’s reshaping industries, especially the financial sector. I would like to take this moment and share some of my perspectives about AI from the event:
AI’s Impact on Work
Last year, at this same event, we started a survey about AI usage, which later was scaled to EMEA, and we discovered AI’s growing influence in the workplace. A significant number of executives reported using AI tools daily (almost 60%), demonstrating AI’s integration into various business functions. This trend underscores AI’s potential to enhance efficiency, optimize processes, and drive innovation, stating the point that AI is indeed reshaping the way we work.
AI is Everywhere
The rapid evolution of AI has impacted many aspects of our lives. From virtual assistants that streamline our daily tasks to AI agents that provide intelligent customer service, AI’s presence is undeniable. Chatbots like ‘Helena’, from CTT, which we showcased last year at this event, have become commonplace, offering seamless interactions and support. Even robots, like the one that joined me on stage, are becoming increasingly sophisticated, hinting at a future where AI and robotics collaborate to redefine productivity and work itself.
From AI Desire to Value in Production
At Devoteam, we’re passionate about exploring AI’s potential and helping our clients navigate the path from AI aspiration to tangible business value. That’s why we enjoy doing tests and experiments: we are curious people who seek innovation and what the market has to offer. We understand that harnessing AI’s power requires a strategic approach and a deep understanding of the challenges and opportunities it presents.
Key Considerations for AI Adoption
Organizations embarking on their AI journey must address several critical questions:
- Data Quality and Availability: Ensuring access to relevant, high-quality data is fundamental for AI success.
- Legal and Ethical Compliance: Adhering to regulations like the AI Act and upholding ethical standards is paramount.
- Skill Development: Building a skilled workforce capable of developing and managing AI solutions is essential.
- AI Ambition: Defining clear objectives and aligning AI initiatives with broader business goals is crucial.
- Customer-Centric Approach: Determining whether to prioritize employee or customer needs when implementing AI solutions is an important consideration.
- Technology Selection: Choosing the most suitable AI technologies and platforms for specific use cases is vital.
- Industrialization of AI: Scaling AI efforts and integrating them into existing workflows is key to maximizing value.
PIO: Reshaping banking with AI
Our partnership with Banco Montepio [link to success story] exemplifies the transformative power of AI in the financial sector. By creating this AI architecture framework, we empowered Montepio’s employees to interact seamlessly with databases and access critical information in real-time, using AI-powered bots called ‘PIOs,’. This innovation enhanced efficiency, improved data quality, and ensured compliance with regulatory requirements.
As AI continues to evolve, its impact on our lives and work will only grow. Organizations that embrace AI’s potential and proactively address the challenges it presents will be well-positioned for success in the digital age.
The Building the Future event provided the right space to showcase AI’s transformative power and highlight its potential to reshape industries. By collaborating with forward-thinking organizations like Banco Montepio, we’re at the forefront of AI innovation, helping to build a future where AI-driven solutions drive growth, efficiency, and customer satisfaction.