Our work with one of the biggest financial institutions in North Africa showcases our ability to elaborate comprehensive telecom master plans. In that engagement, we developed a strategic vision backed by our state-of-the-art IT infrastructure and a strong local presence plan. Backed by the experience and expertise of its highly motivated personnel, a state-of-the-art IT infrastructure, and a strong presence in the local market, this bank, with its more than 3000 employees, offers its institutional, corporate, and individual customers a wide and innovative range of products and services for their activities in the country and worldwide.
The Snapshot
1
A prominent North African financial institution faced challenges with an ageing telecom infrastructure amidst a period of regional instability.
2
The core challenge was to modernise the system to improve collaboration across siloed departments and enhance overall productivity.
3
Devoteam facilitated a three-month collaborative process with the bank’s management, resulting in a three-year strategic telecom master plan.
Main Challenges
In the context of a crisis affected by the Arab Spring and an ageing network and telephony infrastructure, Devoteam accompanied the bank in the design of a telecom system master plan on both technical and organisational levels. One major challenge was getting the various entities to collaborate through unified communications projects to improve individual and collective productivity.
What Did We Solve?
Delivered a three-year strategic roadmap that aligned the IT infrastructure with business objectives.
Reduced operational costs across communications and travel.
Increased workforce productivity by providing constant, all-device access to information.
Devoteam assisted this bank throughout a three-month process that led to deployment of a new standardized IT scheme covering all these agencies. We:
- Identified financial optimisation opportunities provided by unified communications in collaboration with various departments (LAN, WAN, Security,…) in the short term
- Realised a portfolio of projects aligned with business needs – business cases, analysis of associated risks, etc. – using today’s innovative technologies
- Improved the level of service
- Reviewed the existing compartmentalised silo organisation.
Throughout a detailed review of requirements for network and telephony services, Devoteam worked in collaboration with top management and according to their strategic vision. Over the course of many workshops, Devoteam structured the master plan by aligning management’s requirements and defining selection criteria for the expected solution, while considering their organisational problematic, the technical developments they wanted to implement, and their will to develop on the international stage in the medium term.
Main Benefits
As a result of the workshop and negotiation process, Devoteam and this financial institution worked together to define a three-year strategic roadmap. Benefits realisable in the short term include increased productivity gained by providing nomads with constant, all-device access to information, as well as cost reductions for communications, travel and operations.
We have benefited from Devoteam’s standard approach for realising a master plan using a proven methodology based on their client experience. This has helped us define a strategic vision in line with business needs on a three-year horizon, and we are able to support an expanded IT infrastructure to address our business development going forward.
IT Director, Prominent Financial Institution in North Africa