Transform your IT Operations

ServiceNow Hardware Asset Management (HAM) Assessment

Are you tired of losing track of your IT hardware? Do you want to reduce costs, minimise risks, and boost operational efficiency?

Our comprehensive ServiceNow Hardware Asset Management (HAM) Assessment is the first step to intelligently managing your hardware assets. We go beyond a simple technical review to provide a full, strategic evaluation of your current hardware asset handling within your ServiceNow environment. Our assessment will help you understand your current state and provide a clear,
fact-based roadmap for improvement.

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Why now?

Organisations often waste millions on ineffective asset management tools and short-sighted processes. In fact, up to

30%

of organisation assets get lost, and 24% of clients haven’t verified their assets in the last five years.

A proper HAM practice can deliver significant returns. A typical business with £1 billion in revenue and a £40 million IT budget could see a first-year return of approximately £588,000 from hardware asset management alone.

What are you getting

The focus of the assessment

Our assessment is designed to unlock value and optimise your asset management processes.
We focus on four key areas to help you build a strong business case for change.

Cost optimisation

Quantify potential savings from repurposing hardware assets and reducing maintenance costs.

Analyse how accurate asset tracking can help you avoid unnecessary purchases and overspending.

Risk mitigation

Assess how improved hardware lifecycle management can reduce security vulnerabilities.

Evaluate the impact of accurate asset data on audits and quantify the reduction in downtime.

Enhanced service delivery

Measure improvements in incident and problem resolution times using accurate asset data.

Analyse the effect of streamlined provisioning on end-user productivity.

Strategic decision-making

Highlight how accurate asset data can enable better capacity planning and informed investment decisions.

Show how IT Asset Management (ITAM) can align your IT resources with core business priorities.

The real value

What are the benefits?

Strategic alignment

We analyse how well ITAM supports your core business objectives.

Beyond technical evaluation

This assessment goes beyond a basic technical review of your IT Asset Management (ITAM) implementation

Operational excellence

We evaluate process efficiency, data accuracy, and the overall impact on your organisation.

Unlocking value

We pinpoint strengths and weaknesses to enhance value and optimise your asset management processes.

How do we do it

Our approach

We follow a structured, five-step methodology built on best practices and experience:

This entire process typically takes around 11 weeks and requires an estimated effort of 200-250 hours.

Watch our on-demand webinar

How to maximise your asset lifecycle with ServiceNow HAM

Is your team wasting time manually tracking hardware movements, managing stockrooms, and processing disposals?

Optimising the Hardware Asset Lifecycle – from planning and procurement to deployment and retirement – is essential for IT efficiency. This session focuses on the practical, operational benefits of adopting ServiceNow Hardware Asset Management (HAM).

This is a story you won’t want to miss!

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Why Devoteam?

With over 25 years of service management expertise, we’ll streamline your strategic evolution in innovative and exciting ways. You’ll receive the best bespoke solutions from our international team of experts who have supported over a thousand of clients across EMEA and beyond.

Focusing firmly on customer-centric design, our management consultants collaborate closely with our delivery experts to drive holistic transformation, ensuring every element of your enterprise is geared towards excellence.

With an award-winning partner by your side, there’s no limit to what you can achieve.

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