One of the primary roadblocks for organisations not yet fully embracing platformization is integration complexity, cited by a significant 67% of non-adopters. Even for those on their journey, scaling adoption beyond core functions remains a major hurdle. The fragmented nature of many current platform initiatives means almost half (46%) of companies have less than 50% of their environments integrated.

We understand that true platformization means connecting your entire IT ecosystem seamlessly. Devoteam excels in orchestrating the broader ecosystem, offering expert partner orchestration across ServiceNow, cloud providers like AWS, Microsoft, and other enterprise systems. We develop comprehensive integration playbooks and provide cross-functional training and adoption support to ensure ServiceNow works harmoniously within your existing environment.

For non-adopters, an unclear ROI or business case is a significant barrier (52%), alongside a lack of executive sponsorship (42%) and an absence of a clear strategy (30%). The research starkly highlights that without robust business cases and clear executive advocacy, organisations will struggle to progress beyond basic adoption or realise the transformative potential. Conversely, a striking 98% among organisations that report full platform integration have a dedicated team or executive sponsor for platformization, and 90% of these mature organisations agree they have a dedicated governance model with executive oversight.

At Devoteam, we will help you define enterprise-wide platform strategies and establish robust governance models. Our focus is on aligning ServiceNow’s powerful capabilities with your specific transformation goals to overcome barriers like unclear ROI and lack of sponsorship. We help build compelling, ROI-based business cases, which are essential catalysts for successful platformization. This ensures platformization is embedded within C-level priorities, driven by a strategic vision and top-down leadership.

Budget constraints are a major concern for 64% of non-adopters. The research reveals that current investment in platformization often trails ambition. A significant 84% of organisations spend 25% or less of their IT budget on platform-related efforts. This often leads to insufficient funding to overcome legacy system drag, as a third of platformized organisations still identify technical debt as a top challenge. Fully integrated organisations, however, allocate an average of 26.2% of their IT budgets to platformization – more than double the 12.6% spent by ad-hoc users.

Understanding that investment often trails ambition and is a consequence of maturity, we assist our clients in quantifying the ROI of their ServiceNow initiatives to build a stronger case for increased funding. We help build compelling investment justification models that directly tie platformization spend to digital transformation KPIs by utilising peer benchmarks from the research to elevate urgency and secure necessary funding. Our approach emphasises that to truly scale maturity and realise the full benefits of platforms like ServiceNow, organisations require an increased commitment of time, money, and personnel, focusing not just on technology acquisition but also on strategy, governance, integration, and change management. This goes beyond just proving ROI, but building a case for sustained, escalated investment over time.

While an overwhelming 96% of all respondents consider their vendor ecosystem important for their platform strategy, there’s a clear expectation gap. Crucially, only 51% of platformized organisations say their vendors provide support beyond basic platform usage, with nearly half (48%) perceiving a distinct gap. For non-adopters, 70% state that strategic consulting would be the biggest driver of future adoption – far exceeding tools or frameworks.

At Devoteam, we address this gap by leading with strategic consulting; we don’t just configure ServiceNow. We help you build ROI-based business cases, define enterprise-wide platform strategies, and establish robust integration and governance models. Our services portfolio is maturity-aligned, offering everything from starter kits for ad-hoc organisations to acceleration programs and optimisation for integrated organisations, ensuring support at every stage of the journey. We differentiate on ecosystem enablement and help you own the transformation narrative around value realisation.