The ability to adapt, innovate, and deliver seamless experiences is paramount. Businesses are increasingly realising that fragmented systems and siloed operations are no longer sustainable. This is where platformization comes in – a strategic imperative that transforms your enterprise from a collection of disparate parts into a unified, agile, and powerful whole.
But why the urgency now, and why specifically with ServiceNow? Independent research, commissioned by Devoteam and conducted by the reputable analyst firm Foundry, surveyed 127 IT decision-makers across the UK, France, and Germany, revealing crucial insights into this transformation.
The study confirms that while platform usage is widespread, true platformization – a holistic, strategic approach to integrating IT ecosystems – remains an aspirational goal for many. On average, just over half (53.6%) of IT ecosystems are integrated under a unified platform strategy.
However, for those who embrace it, platformization drives significant benefits:
1. Drive unprecedented operational efficiency
Platformization isn’t just about connecting systems; it’s about optimising how your entire organisation works. By breaking down departmental barriers and automating end-to-end processes, you eliminate redundancies and streamline workflows.
In fact, 80% of platformized organisations report improved operational efficiency. With ServiceNow, you create a seamless environment where tasks are automated, data flows freely, and resources are utilised optimally.
2. Achieve significant cost reductions
Fragmented systems and manual processes inevitably lead to higher operational costs. A unified platform eliminates unnecessary expenditures, reduces the need for multiple tools, and frees up valuable personnel time.
The research indicates that 67% of organisations embracing platformization experience tangible cost reductions. ServiceNow helps you consolidate, automate, and simplify, leading directly to a healthier bottom line.
3. Elevate customer experience to new heights
In a competitive market, customer experience is a key differentiator. A platformized approach ensures that every interaction, from service requests to support, is consistent, personalised, and efficient.
66% of businesses that have adopted platformization report an improved customer experience. ServiceNow’s capabilities allow you to create unified customer journeys, leading to greater satisfaction and loyalty.
4. Boost organisational agility and responsiveness
The ability to quickly adapt to market changes and seize new opportunities is crucial for survival and growth. Platformization fosters an environment where innovation can flourish, allowing you to rapidly deploy new services and adjust strategies.
A significant 66% of platformized organisations experience increased agility, enabling faster decision-making and a more dynamic response to market demands.
5. Accelerate time to market for products and services
Getting new offerings to your customers quickly can provide a critical competitive edge. By integrating processes and automating key steps, platformization drastically reduces the time it takes to go from idea to execution. 63% of platformized companies report a faster time to market, empowering you to be first to market and stay ahead of the curve.
6. Drastically reduce technical debt
Accumulated technical debt from legacy systems and disconnected tools can stifle innovation and create ongoing maintenance burdens. Platformization offers a strategic path to consolidate, modernise, and simplify your IT landscape.
Over 50% of organisations successfully platformizing report a reduction in technical debt, freeing up resources and capacity for strategic initiatives rather than reactive maintenance.
Don’t let your business be held back by complexity and inefficiency. Learn how Devoteam, leveraging the robust capabilities of ServiceNow, can guide you towards a future-ready, platform-powered enterprise. Independent research underscores that strategic guidance is what 70% of non-adopters say would drive future adoption, and Devoteam is positioned to be that strategic transformation partner.
About the research: The findings in this article are based on the independent market research study commissioned by Devoteam and conducted by Foundry, surveying IT decision-makers in companies with 500 or more employees across the UK, France, and Germany in 2025.
