Devoteam is proud to announce it has officially achieved the ServiceNow Customer Experience (CX) Specialisation. This milestone arrives as a direct result of our proven ability to help organisations move beyond traditional support to create seamless, intelligent, and proactive customer journeys on the ServiceNow platform.
This specialisation follows our recent recognition as a ServiceNow CSM Validated Practice in EMEA, further cementing Devoteam’s position as a go-to partner for businesses looking to modernise their customer and field service operations.
The Customer Experience Specialisation is awarded only to partners who demonstrate a rigorous standard of technical proficiency, a significant volume of certified experts, and – most importantly – a consistent track record of high customer satisfaction (CSAT) scores.
Achieving the Customer Experience Specialisation is a significant milestone because it recognises our role as a strategic advisor. It proves to our customers that we don’t just implement technology – we have the expertise to recommend the right solutions and the outcomes to prove we deliver them with quality and consistency. It’s the capstone of our commitment to driving real business value through the ServiceNow platform.
Jean-Marc Chevereau
ServiceNow Group Practice Director at Devoteam
This achievement reinforces the strategic partnership between ServiceNow and Devoteam announced in 2025, focused on redefining CRM transformation across Europe and the Middle East. With over 1,000 ServiceNow experts and a group-wide CSAT of 4.7, Devoteam continues to lead the way in delivering complex, value-driven transformations that empower agents and delight customers.
To learn more about how we help businesses transform their customer experience, visit our dedicated page.