In today’s rapidly changing business landscape, HR departments face a growing challenge: doing more with less. Balancing increasing employee expectations, complex compliance requirements, and the constant pressure to reduce costs can feel overwhelming. Traditional HR service delivery models often struggle to keep up, leading to frustrated employees, overwhelmed HR teams, and a disconnect between HR and business strategy.
Join our webinar to discover how AI-driven HR Service Delivery (HRSD) can revolutionise your HR operations, streamline workflows, and empower your employees. We will show you how ServiceNow’s platform, combined with Devoteam’s expertise, can help you create a more effective and impactful HR function.
Webinar Agenda
5 min
Welcome notes from a moderator
15 min
The Business Case for HRSD: How Enterprises can bridge the gap between efficiency and impact
In this session, we will explore how ServiceNow is changing the way companies manage HR. We will show how the platform helps simplify HR processes and improve how employees experience HR services. We will cover the main advantages, including more automation, easy-to-use self-service tools, better compliance, and a more positive experience for employees. We will also explain how these improvements lead to real cost savings, increased efficiency for HR teams, and a positive impact on the business.
15 min
Demo: Leveraging AI and Automation in HRSD
In this session, we will showcase the challenges faced by both HR agents and managers. We will examine where agents currently spend most of their time and demonstrate how AI can streamline their work, freeing them up for more strategic activities. From the manager’s perspective, we will show how AI can identify problem areas and gaps in HR service delivery, enabling more effective resource allocation and data-driven decision-making.
15 min
Enterprise HR Security & Efficiency: Why HRSD is the Key
This session will focus on the crucial importance of data security within HR operations. We will examine how ServiceNow ensures compliance with global data protection regulations and discuss best practices for enterprises to effectively safeguard their sensitive HR data using ServiceNow HR Service Delivery (HRSD).
10 min
Wrap up
Q&A, closing remarks and next steps.